Remote

Individual Business Sales Supervisor

Delta Dental of California
$56,900 - $119,200
dental insurance, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
United States
May 29, 2025
JOB DESCRIPTION Join a high-performing, collaborative team that thrives in a fast-paced, friendly, and goal-oriented environment. We're seeking a smart, hardworking, and team-focused Sales Supervisor to lead a remote team of sales agents and a coordinator supporting our Individual Business Sales channel. RESPONSIBILITIES Lead and support a remote team of sales agents and one coordinator. Coach the full team-not just direct reports-through group chats, performance feedback, and regular engagement. Ensure shift coverage within an 8:00 AM - 9:00 PM ET window, rotating responsibilities with fellow supervisors. Foster a collaborative, high-energy environment focused on shared goals and clear communication across agents, coordinators, and supervisors. Handle escalations and address product inquiries from members, requiring deep product knowledge and professionalism. Ensure accuracy in time approvals, corrective actions, and documentation with support from coordinators and subject matter experts. Utilize Excel effectively to manage performance reporting and track key metrics. Develop and implement departmental and individual KPIs to ensure alignment with business unit and enterprise goals. Resolve escalated and sensitive customer issues efficiently, promoting customer satisfaction and retention. Train and guide the team on new processes, tools, and updates as needed. Support compliance audits by updating complaint and grievance documentation in partnership with the Compliance team. Contribute to department and enterprise-wide projects as assigned. QUALIFICATIONS High school diploma or GED required. 5+ years of sales experience in individual health or dental insurance. Active Life and Health Insurance License highly preferred. Proven leadership experience in coaching others on sales processes and driving performance. Known for being approachable, collaborative, and supportive-across and beyond direct team members. High proficiency in Excel, including data tracking, report creation, and metric management. Strong organizational skills with the ability to manage time and multiple priorities effectively. Comfortable working independently in a remote environment with strong communication skills. Detail-oriented, flexible, and creative in problem-solving and process improvement. Strong analytical, negotiation, and decision-making skills. Ability to interpret plan details and navigate operational processes. Capable of making sound recommendations that improve team performance and efficiency. Demonstrated strengths in supervision, training, and team development. Team-oriented with excellent interpersonal skills. Ability to meet strict deadlines and juggle multiple tasks concurrently. Base Pay Information The national base pay range at the end is a good faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 18. $56,900 - $119,200 ADDITIONAL INFORMATION Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Competitive base and incentive pay 401(k) with robust matching and non-matching contributions Rich medical & pharmacy benefits 100% employer-paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays and your birthday off Culture of growth and learning: career development; tuition reimbursement; recognition program Family support: adoption assistance, fertility treatment, child, elder & pet care assistance Social responsibility and volunteer opportunities Employee discount program Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A. Important Work Authorization Information Please note, Delta Dental will not sponsor applicants for work visas for this position. #LI-Remote ABOUT THE TEAM At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us! Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands. The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company. Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time. Proof of eligibility to work in the United States must be provided if selected for hire. Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York If You Are A Current Employee Click Here* To Apply