Service Provider Network Representative (FleetNet)

Cox
parental leave, paid time off, paid holidays
United States, North Carolina, Cherryville
May 27, 2025
The Service Provider Network (SPN) Representative is expected to build and maintain relationships with our Service Provider Network accounts. The SPN Representative is responsible for requesting insurance certificates and providing vendor information for requests. The SPN Representative is expected to collaborate with other teams to ensure client success. PRIMARY DUTIES/KEY RESPONSIBILITES Interacts by phone, email, or fax with vendors nationwide to request valid insurance certificates Request renewal insurance certificates from vendors with expired certificates Provide vendors information in response to inquiries and issues Maintain certificates in an electronic file to meet vendor insurance compliance requirement Enter data and prepare reports as needed Assist with overflow calls for the company Assist during peak times with Roadside follow up calls Handles specific special duties assigned per assigned accounts Assist other department staff members with information for the vendors Other duties and projects, as assigned. QUALIFICATIONS Minimum High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field Requires strong knowledge of Microsoft Office (Excel) Excellent communication skills to work effectively with teams throughout organization Preferred Degree in related discipline Experience in transportation industry desired USD 17.74 - 26.59 per hour Compensation: Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.