Order Fulfillment Specialist

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestle USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.

Joining Nestle means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

POSITION SUMMARY:

The Order Fulfillment Specialist is responsible for managing stock allocations as required in order to prevent shortages to customer sales orders. Allocations are based on business rules and customer prioritization provided by Sales and Demand & Supply Planning to reflect commercial strategies. This position collaborates with cross-functional business partners to align on actions to mitigate the out of stock risk, while managing customer expectations proactively. The role has a direct impact on the service to our customers.

PRIMARY RESPONSIBILITIES:

Managing Demand

* Understands parameters that have an impact on the allocation process (such as ATP scope of Check, Sales Order Horizon, etc.) and manages the settings in cross-functional alignment

* Executes strategies from Operational Demand & Supply Review (OpsDSR) to ensure stock allocation based on business priorities and customer prioritization

* Leverages GLOBE functionalities to automate the allocation process to mitigate out of stock risk (e.g. Product Allocation Cockpit, Unavailable Product Check, Material Determinations / Substitutions etc.) in the following scenarios:
- Short supply
- Promotions
- New item launch
- Seasonal items
- Discontinued items
- Price / pack change

* Identifies and executes mitigation action to allocate inventory to sales orders to prevent shortages while leveraging respective GLOBE functionalities (such as Reservations, BOPI, DMC, etc.). Escalates to and engages other functions when required to determine mitigation actions.

* Communicates potential shortages to Customer Solution Analyst for mitigation actions that require customer contact and issue resolution

* Ensures timely delivery note creation and application of appropriate root cause for unconfirmed items

Collaboration and Continuous Improvement

* Works collaboratively with internal and external partners (such as Transportation, 3rd Party Warehouses, etc.) to ensure fulfillment of orders

* Participates in Operational Reviews and monitors target achievements and relevant KPIs / PPIs / Health Checks

* Contributes to the continuous improvement of the Order Fulfillment process in collaboration with the Center of Competence (CoC)

REQUIREMENTS:

* Undergraduate degree strongly preferred

* Availability / flexibility to work different shifts based on customer geography/time zone; or 7 days operations

EXPERIENCE:

* 2 - 4 years experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.)

SKILLS:

* Excellent written and verbal communication skills

* Excellent analytical aptitude with a proven ability to analyze/interpret data

* Well-organized, methodical thinker with excellent decision-making skills

* Strong and creative problem-solving skills

* Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)

* Proficiency in SAP, BW and Business Objects preferred

* Ability to work in a fast paced environment and handle multiple priorities

* Ability to work independently with minimal supervision

REQUISITION ID:

354391

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.

The Nestle Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition:354391