Workforce Management Administrator

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

We are seeking a skilled Technical Administrator to manage and configure our Workforce Management (WFM) tool, supporting retail stores in North America. The ideal candidate will be responsible for ensuring the efficient operation of the scheduling engine and providing first-line user support to our store teams.

MAJOR ACCOUNTABILITIES:

Configuration and Management:

• Configure and maintain the WFM scheduling engine to optimize workforce planning and resource allocation.
• Implement updates and enhancements to the WFM tool to meet evolving business needs.
• Review products and assess how new feature functionality would be implemented and users trained on new function
• Ensure that the WFM helps enhance overall store productivity while positively impacting the associate experience.

User Support:

• Provide first-line support to users, addressing technical issues and queries related to the WFM tool.

• Conduct training sessions and create user documentation to assist staff in effectively utilizing the tool.

System Monitoring:

• Monitor system performance and troubleshoot issues to ensure the WFM tool operates smoothly.
• Collaborate with IT and other departments to resolve technical problems and improve system functionality.

Data Analysis:

• Analyze workforce data to identify trends and make recommendations for improving scheduling efficiency.
• Configure self-service reports for users within the WFM tool.
• Partner with the Operations Analyst to deliver WFM data needed for other centralized reporting

REQUIRMENTS FOR SUCCESS:

• Minimum of 2 years of experience in a technical support or administration role, preferably with a focus on workforce management tools.
• Legion WFM experience preferred or experience on a comparable package (StoreForce, Workday, Kronos, etc)
• Bachelor's degree in Information Technology, Computer Science, or relevant equivalent work experience
• Relevant certifications in workforce management or IT support are a plus.
• History of operating in a retail environment preferred

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.