Claims Agent I

Join AIT Home Delivery, a leader in last-mile, white-glove delivery for furniture, appliances, and electronics. Be part of a dynamic team that values excellence, teamwork, and career growth. With top-tier training and advancement opportunities, AIT Home Delivery is the perfect place to build your future in logistics!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Claims Agent I is responsible for accurately and efficiently reviewing, processing, and resolving claims, while ensuring adherence to company policies, industry regulations, and customer service standards. This role involves examining claim forms and related documentation to assess insurance coverage and determine whether additional information is required.

Communicate with clients to gather necessary information, provide updates, and explain claim outcomes. Handle customer inquiries and complaints professionally, ensuring resolution in a timely manner.
• Review and assess claim documentation for accuracy, completeness, and validity. Determine claim eligibility based on policy terms, conditions, and coverage limits. Input claim details into the claims management system, ensuring accuracy and compliance.
• Work closely with internal teams, such as underwriting, legal, and finance, to resolve claims effectively. Coordinate with external vendors, adjusters, and other third parties involved in the claims process.
• Maintain accurate records of claims and related correspondence. Generate claims reports to identify trends, patterns, or areas for improvement.
• Stay up to date on industry regulations, company policies, and best practices related to claims management. Identify potential fraud or non-compliance issues and escalate them as required.
• Support the development and implementation of improved claims workflows and procedures. Provide feedback and suggestions to enhance customer satisfaction and operational efficiency.

Education Qualifications

• High School degree or GED Required
• Some College/Associate's Degree or higher Preferred

Experience Qualifications

• 1+ years experience in claims administration within the logistics industry Required

Skills and Abilities

• Ability to multi-task with strong attention to detail (Medium proficiency)
• Ability to work in a team setting, across multiple time zones and global geographies (Medium proficiency)
• Ability to determine resources to meet and exceed company and customer expectations (Medium proficiency)
• Ability to problem solve and be solution oriented (Medium proficiency)
• Computer Skills (Medium proficiency)

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.