Junior Software Engineer and Queue Coordinator

Are you passionate about collaborating and communicating with others?

Do you enjoy enhancing the capability of existing software platforms?

Are you motivated by helping others be successful?

If so, we're looking for someone like you to join our team at APL.

The KIX IT Security and Customer Services Group in the Force Projection Sector is seeking a talented Junior Software Engineer and Queue Coordinator. This hybrid role combines hands-on development work with key responsibilities in managing our support ticket workflows and reporting, providing real-world development experience while contributing to operational excellence in a dynamic environment.

As a Junior Software Engineer and Queue Coordinator, you will...

• Collaborate with FPS operations groups to understand ticket system requirements, then work to implement workflows or enhancements to an existing platform to meet those needs.
• Collaborate with other enterprise departments to integrate software tools and enable data sharing, primarily using APIs or similar methods.
• Document technical specifications and user guides
• Monitor and triage incoming IT-related incident tickets using our ticketing system (Service Desk+)
• Follow up on ticket statuses and ensure timely response
• Identify recurring issues and contribute to root cause analysis
• Create, generate, and present reports for FPS operations leadership on various ticket system metrics
• Perform other duties as assigned

You meet our minimum qualifications for the job if you have...

• A bachelor's degree in computer science, information systems, or a related field (or possess equivalent work experience).
• Familiarity with at least one programming language (Python, JavaScript, Java, C++, etc.)
• Excellent verbal and written communication skills and problem-solving abilities.
• Experience with help desk or other customer service roles
• Are able to obtain an Interim Secret level security clearance by your start date and can ultimately obtain Top Secret level clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

You'll go above and beyond our minimum requirements if you...

• Have experience with ticketing systems (e.g. ServiceNow, ZenDesk, FootPrints, HEAT, Service Desk+, Jira, etc.)
• Interest in DevOps or system monitoring tools
• Have experience working professionally in an agile development environment
• Experience with collateral classified information systems and operations

Why Work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation's most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL's campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities athttp://www.jhuapl.edu/careers.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law.APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contactAccommodations@jhuapl.edu.

The referenced pay range is based on JHU APL's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.