Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio.
Telhio's mission is to be a trusted financial partner, committed to serving our community with integrity, care and commitment. Every interaction with our members is guided by these core values. We foster a culture of accountability, respect, and inclusivity-embracing diverse perspectives and actions to strengthen our organization, Board of Directors, staff, and membership.
Position Summary:
The Asset Protection Manager is responsible for overseeing the servicing and liquidation of distressed assets within Collections, Bankruptcy, Foreclosure, Loss Mitigation, Repossessions, and Claims. The Manager performs strategic planning, provides departmental oversight, and creates efficiencies managing workflows while ensuring policies and procedures, training tools, and team skill sets are in place and adhering to applicable State, Federal, and Investor regulatory requirements are in place and followed.
Responsibilities:
- Manage the Asset Protection department that includes Collections, Loss Mitigation, Foreclosure, Repossessions, Claims and Bankruptcy by mitigating delinquency and losses, and the timely reporting and filing of all claims with insuring agency.
- Ensure Asset Protection & Operations Policy guidelines are followed to ensure consistency within default servicing and operations.
- Monitor staff to ensure they are creative and proactive in offering delinquency resolution plans and loss mitigation efforts.
- Ensure Specialist are offering viable repayment solutions.
- Ensure Investor Default Servicing Guidelines are practiced and followed.
- Ensure workflow and procedures are put into place, trained on, and used/followed.
- Ensure expertise exists within staff so that staff can easily perform back up duties for coworkers ensuring business continuity.
- Coach and develop all staff regularly and document pertinent issues and actions.
- Give regular feedback to staff on work performance by engaging in daily conversations with individuals and groups.
- Create and maintain an enjoyable and positive work environment for the Asset Protection team.
- Production of monthly & quarterly performance reports, identifying any trends and providing key data.
- Makes recommendations. - Analyzes Charge Off's / Delinquencies and make recommendations for policy development.
- Ensure all Asset Protection policies are current and adhere to all regulatory and legal requirements.
- Ensures that delinquent loans are serviced meeting investor default servicing requirements.
- Maintains knowledge of SBA, Fannie Mae, Freddie Mac, FHLB, FHA, HUD & VA default servicing guidelines.
- Other duties as assigned
Qualifications:
- Highschool diploma or equivalent Required.
- Bachelor' degree preferred
- 7+ years of financial institution collections experience Required
- 5+ years collections management experience
- Knowledge in Rules and Regulations related to the collection of delinquent loans, including, Bankruptcy, Foreclosures and Repossessions.
- Knowledge in Regulatory requirements for reporting past due and delinquent loans
- Must be analytical with strong trouble-shooting skills
- Detailed oriented and be able to follow verbal and written procedures
- Ability to communicate effectively
- Ability to handle multiple projects/tasks and meet deadlines
- Telhio Applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, and Criminal Background.
What you will earn:
- Competitive salary
- Opportunity to earn incentive
- Benefits: several medical plan options, dental, free vision, free life and free disability insurance
- Additional financial incentive programs for employees enrolled in our insurance
- 6% matching and immediately vested 401(k) plan
- Generous schedule for 14 paid holidays, vacation and personal time for a healthy work-life balance
- Opportunity for personal career growth, continued education and mentorship programs
- Volunteer opportunities impacting the local community
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds.
This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer
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Telhio Credit Union
paid holidays, 401(k)
May 23, 2025 