Meeting Experience AV Senior Engineer

What's the role?

As a Meeting Experience AV Senior Engineer, you will play a crucial role in ensuring departmental objectives and project deadlines are met. You will provide high-level technical and design support for meeting experience spaces. The ideal candidate will possess advanced design, engineering, and programming skills with A/V and video teleconferencing systems, along with advanced training and extensive relevant experience. Strong customer-facing communication skills and the ability to interface effectively at all organizational levels are essential.

Primary Duties and Responsibilities

• Assist in leading a diverse technical team, providing business and technical expertise to drive effective processes and best practices.
• Manage incident queues to ensure adherence to SLA.
• Coach and mentor team members to foster continuous improvement and professional development.
• Develop and maintain relationships across the Product and Technology organization to drive solutions to business problems.
• Manage escalations for MEX and coordinate with other organizations as needed.
• Stay informed about technology support, software development, and customer experience; educate others on these topics.
• Provide technical leadership to ensure application performance and availability, including on-call support and incident management.
• Own and drive customer engagement workflows, including technical analysis and resolution of escalated incidents.
• Champion technology needs of business users, promote effective presence in business areas, and drive cross-team engagement for long-term issue resolution.
• Partner to create an effective use of self-service, community, and knowledge management for users and teams.
• Assist in inventory management and procurement of A/V equipment and accessories.
• Stay current and promote enterprise standards, customer success, and industry best practices.
• Build and maintain relationships across Development, Infrastructure, Product, and other support stakeholders.
• Participate in product planning and sizing for application features, consulting on right-sizing decisions and services design.
• Up to 25% travel to field network offices.

Bring your best! What this role needs?

• Bachelor's degree in computer science, MIS, or related field OR significant directly related work experience.
• AWS or other cloud platform experience.
• Understanding and experience with DevOps processes and methodologies.
• At least 1 year of experience with Python, PowerShell, Git, AWS, Java.
• 5+ years in operations, analysis, testing, and software documentation.
• Experience using continuous integration and deployment concepts.
• 5+ years with A/V, endpoint computing, meeting room, and teleconferencing technology.
• Proven experience with various SDLC methods (Kanban, SCRUM, waterfall, agile).
• Ability to build partnerships with business and technology stakeholders.
• Crestron Programming: Advanced knowledge (level 201/301).
• Proficient with testing and calibrating A/V equipment.
• Deep knowledge of video conferencing and streaming equipment and software.
• Strong A/V background with expertise in IT infrastructure.
• Strong understanding of change management processes.

#LI-Hybrid

Compensation Range:

Pay Range - End:

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups