ServiceNow Solution Architect
 Norfolk Southern | |
remote work
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 United States, Georgia, Atlanta | |
| 1200 Peachtree Street Northeast (Show on map) | |
 May 22, 2025 | |
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Requisition 38709: ServiceNow Solution Architect A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you. Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win. Primary Purpose:
Norfolk Southern is seeking a qualified professional ServiceNow Solution Architect. The ideal candidate should have the extensive technical experience and background of contribution, advanced development skills in driving platform governance, and strategic planning. In addition, this range of support includes, but is not limited to, currently deployed ServiceNow application enhancements, implementation of additional ServiceNow applications, third-party application enhancement and implementation, application integrations, upgrades, development team oversight, and day to day operational activities. This individual must be a collaborative, innovative, self-starting team player with the ability to drive continual service improvements with a keen eye towards industry best practices. The candidate will be expected to optimize existing and future capabilities with a service-oriented approach, ensuring fluid and agile deliveries leveraging an extensive background in maturing overall service management practices. This position also requires the skills necessary to be a technical leader who documents the overall platform design and helps to analyze the impact of new requirements. This candidate will be expected to work onsite 3 days per week and work remotely 2 days per week. Primary Responsibilities:
Provide overall governance of the configuration and development of the ServiceNow platform as completed by multiple suppliers on an ongoing basis. Provides peer review of design, code, and solution for configuration and development efforts to ensure compliance with standards. Education Required
Bachelor's degree, preferably in Information Technology Experience Required Technical Skills Preferred Experience and Soft Skills Preferred Certifications Preferred Work Conditions Company Overview Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com. At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization. Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress. | |