Manager, Corporate Safety and Security

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Purpose of the Job

The Corporate Security Services Manager develops and executes strategies for all aspects of the Credit Union's internal and external physical security, fire/ life safety, and emergency response to maintain regulatory compliance and mitigate operational, financial, and reputation risks.

Essential Functions and Responsibilities

Responsible for the creation and execution of policies and procedures to ensure strategic alignment with physical security, fire/life safety, as well as internal and external criminal investigations associated with physical security incidents, while ensuring adherence to regulatory compliance. Creates, executes, and assesses strategies for security and safety controls to mitigate risk. Designs, develops, implements, and administers physical security and fire/life safety programs to ensure that employees, members, facilities, assets, records and proprietary information are protected. Develops and implements training programs for in-person as well as virtual learning for employee response to crises and incidents including robberies, building evacuation, workplace violence, bomb threats, and hazardous weather. Creates and executes organizational strategies for centralized incident reporting management program for all physical security, fire and life safety. Sources and negotiates vendor relationships for the design, installation and maintenance of access control, fire/life safety, alarm, CCTV and banking equipment systems, including drive-up units, night deposit drops, teller cash storage, vaults/safes, etc. Develops and executes risk profile program for background inquiries for new, existing, and previous vendors. Acts as key member of corporate and departmental project teams to ensure mitigation strategies for physical security and fire/life safety throughout the organizational footprint. Manages Security Services assistance to other departments for criminal and civil search warrants and subpoenas from local as well as federal governmental agencies, including FBI, US Secret Service, US Postal Inspector, Office of Inspector General, Homeland Security, IRS, etc.. If required under a subpoena for testimony, will testify via affidavit or in court to speak on behalf of the Credit Union regarding its security measures. Selects, hires, trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Develops an accountable, cohesive and member focused team - manages, supports and leads a team while exercising functional responsibility within approved processes and procedures. Responsible for the creation and management of departmental budget. Networks, establishes, and maintains strong working relationships with local, state and federal law enforcement agencies, along with peers from other financial institutions.

Other Duties and Responsibilities

• Assists with other tasks and projects as assigned.

Knowledge, Skills, and Abilities

• Must possess strong programming, working, technical, and theoretical knowledge of physical security and fire/life safety programs, hardware and software
• Must have excellent communication, interpersonal, and facilitation skills to effectively deal with credit union management, employees, members, and law enforcement agencies in both pleasant and contentious situations
• Must have strong budget acumen as well as analytical and problem solving skills, with the ability to research issues, summarize findings, and make meaningful recommendations
• Must have superior interpersonal skills; ability to get along with diverse personalities; tactful, mature, flexible, compassionate
• Strong PC skills required including intermediate knowledge of MS Excel and Word
• Must be able to lead and motivate teams
• Must have the ability to read, analyze, and interpret general communications, professional periodicals/journals, technical procedures, governmental regulations
• Must have ability to understand all business processes within the credit union
• Must be detail oriented, with strong organizational skills, and have ability to effectively and efficiently manage workload, multiple projects, and competing priorities
• Must have ability to write reports, business correspondence and policy/procedure manuals
• Must have ability to work in a general office environment
• Must have ability to work in high stress, fast paced, and rapidly changing environment with time critical situations and emergency circumstances
• Should possess a strong commitment to providing excellent service to Truliant's members

Physical Requirements

• Frequent standing, walking, bending, kneeling, and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Regular travel and operation of multiple different fleet vehicles
• After hour access 24/7 for emergency response and management
• Must be able to moderately lift or move up to 10 pounds and occasionally lift or move up to 50 pounds

Education and Background

• Bachelor's degree in Criminal Justice or equivalent experience in physical security, emergency management, or fire and life safety required
• Minimum of seven (7) years financial industry experience in executive security, physical security, fire/life safety, and investigations
• Minimum of five (5) years previous managerial experience required

• Must have experience working with complex integrated vendor solutions and managing high-level, strategic relationships, and third party service providers
• Must have experience in managing organizations, strategic planning, crisis management, threat and vulnerability analysis, training, and training development
• Certified Financial Service Security Professional (CFSSP) or Certified Protection Professional (CPP) preferred

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!

As a member of the Truliant family, you will enjoy the following full time benefits:

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account