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Night Auditor - Part Time

Ethan Allen Global, Inc.
sick time
United States, Connecticut, Danbury
25 Lake Avenue Extension (Show on map)
Jul 15, 2025
Night Auditor - Part Time

Danbury, CT, USA
Req #719
Tuesday, May 20, 2025

Essential Functions:



  • Must have knowledge and understanding of all front desk associate job requirements.
  • Record messages for next shift and management, especially guest related issues and early morning call outs.
  • Communicate with housekeeping and front desk of any no-shows, room moves, early check-outs, etc.
  • Have a thorough working knowledge of hotel property management system, Opera.
  • Working knowledge of all rates, packages, and booking restrictions.
  • Monitor guest accounts and post charges.
  • Review accounts and charges with guests during the check out process.
  • Professionally handle guest complaints, solving problems, and follow up using Ethan Allen's service culture standards, apologize and empathize with guests when responding complaints.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Maintain the lobby and sitting area including ensuring the coffee, other beverages and snacks are replenished and maintained.
  • Handle all lost and found inquiries efficiently and professionally, following proper guidelines
  • Recording and setting wake up calls.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Responsible for safekeeping and issuance of keys.
  • Responsible for handling department banks.
  • Balancing of daily postings and revenue in system.
  • Timely and accurate preparation and distribution of daily reports be email.
  • Expeditious and diplomatic resolution of guest issues.
  • Full knowledge in all emergency procedures (fire, safety, disaster, etc.).
  • Security checks of entire building are done routinely through the night, including locks and energy efficiency program.
  • Accurate preparation of VIP, complimentary, house use rooms and out of order lists.
  • Ensure proper registration of guests and credit procedures are followed.
  • Efficient processing of guaranteed/no show billings.
  • Adhere to all systems and controls procedures.
  • Complete third shift night audit checklist and responsibilities are complete.
  • Completion of the M3 Night Audit spreadsheet each shift (total estimated time for all of this would be 30 minutes).
  • Entry of the daily report data from the summary page of the above report into the M3 Acknowledge Accounting system (total estimated time 30 minutes).
  • Exporting of the Daily Reports from M3 and emailing same to various department heads at the hotel (estimated time 5 minutes).


Hotel Specific Essential Functions:



  • Flexibility to perform job responsibilities outside of this job description that may require assisting other departments in their regular functions.
  • Ability to comply with all hotels policy and procedures.
  • Ability to work 11pm to 7am any night of the week if needed (ie. Cover vac., sick days, etc.).
  • Ability to stand for 8 hrs length of time.
  • Ability to lift 30 lbs.
  • Ability to bend frequently during a shift.


Technology and Equipment:



  • Proficiency in M3 accounting software, Windows office pack, Excel, Outlook, Word and Multi-line phone system
  • Maintain room inventory on property operating system
  • Processes credit card transactions on a credit card terminal


Other details


  • Job Family
    Hotel

  • Job Function
    5A Administrative Svc Workers

  • Pay Type
    Hourly

Apply Now


  • Danbury, CT, USA

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