Production Support Manager

Genesis10
50.00 75.00 Hour
life insurance, 401(k)
United States, Ohio, Columbus
Jun 12, 2025
Genesis10 is seeking an experienced and driven Production Support Manager with a strong background in Application Servers, Web Servers, and Windows Server environments. The ideal candidate will have hands-on experience supporting vendor-developed applications deployed across large enterprise environments. This is a contract-to-hire opportunity with the potential to transition into a leadership role overseeing a team of five. Our target pay rate during the contract portion of the assignment ranges between $55.00 - $75.00 per hour plus full benefits. Key Responsibilities: System Monitoring and Maintenance: Monitor production systems to ensure optimal performance and availability. Perform regular maintenance tasks, including backups, updates, and patches. Implement and maintain monitoring tools and dashboards. Incident Management: Lead the response to production incidents, ensuring timely resolution. Coordinate with relevant teams to diagnose and fix issues. Develop and implement incident management procedures and protocols. Problem Resolution: Analyze recurring issues and identify root causes. Develop and implement solutions to prevent future occurrences. Maintain a knowledge base of common issues and resolutions. Team Leadership: Supervise and mentor the production support team. Conduct performance evaluations and provide professional development opportunities. Foster a collaborative and proactive team environment. Collaboration and Communication: Work closely with development, operations, and business teams to understand their needs and provide technical support. Communicate system status, incidents, and resolutions to stakeholders. Facilitate cross-functional collaboration to ensure successful support outcomes. Continuous Improvement: Identify opportunities for process improvement and automation. Implement best practices for production support and system maintenance. Stay updated with industry trends and emerging technologies. Education: Bachelor's degree in Computer Science, Information Systems, or a related field. Advanced degree or certifications in ITIL, project management, or system administration preferred. Experience: Minimum of 5 years of experience in production support or system administration. Proven track record of leading support teams and resolving complex technical issues. Skills: Strong knowledge of system monitoring and maintenance tools. Excellent problem-solving and analytical skills. Proficiency in scripting languages and automation tools. Effective communication and interpersonal skills. Strong organizational and project management abilities. Working Conditions: Full-time position. Hybrid Work environment, 3 Days in office/2 Remote Will require on-call availability for incident response About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.