Associate Customer Service Coordinator

The Pasha Group
United States, Nevada, Reno
590 Double Eagle Court (Show on map)
Jun 04, 2025
Description Position at The Pasha Group Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices Be the Voice That Keeps Logistics Moving At The Pasha Group, we've been trusted to move the things that matter most for over 75 years. From freight to families, we deliver innovative logistics solutions backed by a deep commitment to Excellence, Honesty & Integrity, Innovation, and Teamwork. We're looking for a customer-focused communicator who thrives in a fast-paced setting and brings precision, professionalism, and positivity to every interaction. If you're someone who enjoys keeping things organized and helping shipments get off to the right start, this could be your perfect fit. Be the First Call That Sets Everything in Motion Start Strong: Receive customer booking requests and begin the logistics process with accuracy and urgency. Answer with Confidence: Handle incoming phone calls and emails with professionalism, ensuring quick and helpful resolutions. Own the Follow-Through: Monitor customer communication threads, escalate time-sensitive issues, and ensure satisfaction every step of the way. Keep the Details Flowing Behind the Scenes Update Like a Pro: Accurately enter orders, shipment details, and updates into our systems. Track What Matters: Stay connected with steamship lines, truckers, and railroads to ensure everything's on schedule. Document with Precision: Maintain detailed and organized records, scan and separate paperwork, and manage data with care. Support the Movement-Every Shipment, Every Day Be the Dispatch Hero: Help coordinate delivery instructions, follow-ups, and confirmations. Stay on Top of Tasks: Keep logs, schedules, and systems updated daily to support the flow of freight. Pitch In Where Needed: Assist with administrative tasks that keep the customer service engine running smoothly. What You Bring to the Dock Education: High school diploma or equivalent required. Experience: 1+ years in customer service (transportation or logistics industry experience is a plus!). Tools of the Trade: Your Key Skills Typing & Tech: 35+ WPM typing, 10-key by touch, and basic proficiency in Outlook, Excel, and Word. Communication Pro: Clear verbal and written communication skills to support customers and internal teams. Detail-Oriented: You notice the little things and get them right the first time. Team-Driven: You contribute to a positive, professional team environment and handle sensitive info with care. Calm Under Pressure: You can multitask and stay focused, even when the pace picks up. Why You'll Love Being Part of Pasha You'll Matter: Your role is essential to our customer satisfaction and logistics success. You'll Belong: Join a team that supports each other, celebrates wins, and works toward common goals. You'll Grow: Gain hands-on experience in a dynamic industry with real opportunities to advance. You'll Stay Grounded in Values: Work for a company that lives its values, not just talking about them. Let's Get Moving If you're ready to make a real impact on the world of logistics and customer care, we want to hear from you. Apply now and take the next step in your career with The Pasha Group. Screening Requirements Background Checks Must be fully vaccinated against COVID-19, except as prohibited by law. The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The salary range listed is based on the geographic zone associated with this role:Reno, NV. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time. Zone 3: Starting rate $18.00 The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories