The Enterprise Applications Director, will focus on the Product Management function for internal COX Enterprise customers. The role will lead and manage delivery teams that support a diverse set of SaaS based applications supporting the enterprise. In this function, this leader enables technology and business leaders to achieve goals in a timely & cost-effective manner through planning, visibility, and coordinated delivery prioritization. The Director is also responsible for overseeing the development and lifecycle of the portfolio of products. Their primary goal is to ensure these products are in sync with ongoing customer needs and contribute to the overall growth of the business. They often work closely with cross-functional teams and have significant influence on the direction of the portfolio's products.
This leader must build relationships with, influence, and develop a strong understanding of their COX Enterprise portfolio's needs and problems to solve. This person will operate as a change agent for continuous improvement throughout their portfolio and operate with an agile-mindset in a product-centric engagement model.
Job Responsibilities:
Stakeholder Collaboration:
- Build long-term relationships with stakeholders across the organization to gather outcome and performance-based requirements for solutions
- Demonstrate genuine interest in collaborating for success to build customer trust and confidence in IBT's delivery capabilities
- Ensure appropriate feedback loops are in place, so alignment remains consistent throughout delivery
- Maintain a strong intuitive understanding of clients' needs and business problems, and act to ensure outcome-based solutions are delivered and issues are resolved quickly
- Create a culture of continuous improvement and ensure retrospectives are occurring within the delivery system and action is taken on opportunities
- Work in collaboration with cross-functional teams (technology, architecture, design, QA, etc.) to ensure timely and high-quality product development and launches
- Maintain ongoing communication with stakeholders as appropriate, defining and explaining priorities, negotiating in challenging situations, and managing expectations through clear and effective dialogue
Product Leadership:
- Establish product specifications and coordinate with engineering for successful development and implementation
- Product Performance: Define, track, and analyze key performance indicators to evaluate product success and guide future product iterations and improvements
- In partnership with Portfolio Leadership and alignment with approved customer objectives, conduct market research, identify product enhancements, and translate data into usable, valuable products
- Collaborate with the Product Leader and Portfolio Team to align delivery teams with portfolio priorities and projects
- Drive Feature level requirements, including prioritization, acceptance criteria, and metric development
- Understand and lead the delivery teams through Waterfall projects and lead operational changes to introduce Agile best practices when and where appropriate
- Apply critical thinking to evaluate product development opportunities and use stakeholder data to define and prioritize product delivery backlogs
- Prioritize business problems over technology-first mindset when analyzing alternatives and lead the team in effectively communicate the team's story; "Where we've been, what we are doing, and where we are going.
- Participate in the Product Community of Practice to adopt and scale best practices and serve as a mentor and coach with peers and delivery as appropriate
- Continuously monitor and evolve the solution portfolio to meet & exceed user requirements
Development Lifecycle Management
- Support the efforts to effectively plan work and prep for portfolio decision-making and delivery
- In partnership with the Technology Leader, lead delivery team working sessions and drive reviews, alignment, prioritization, risk remediation, trade-offs, and metrics to optimize solution and value outcomes
- Facilitate proactive dependency management and sequencing of all approved work
- Provide full transparency and visibility to delivery system analysis & insights to include portfolio health reviews
- Lead solution design sessions with cross-divisional stakeholders to gain alignment and understand business outcomes and value tied to products.
Technical Leadership:
- Demonstrate expert understanding of the CEI portfolio capabilities and how technology can be used to solve business problems and create value for the enterprise
- Partner with technical leadership to understand technical challenges and collaborate on solutions
- Foster innovation and stay abreast of new technologies to ensure user requirements meet stakeholder expectations
- Guide delivery team efforts on solution discovery and development on new product ideas and enhancements to existing products
- Cultivate a culture of continuous improvement, driving efficiency and effectiveness
- Drive prioritization and sequencing of approved Features or projects based on value and estimates
Job Qualifications - Experience/Education/Training:
Minimum Requirements:
- Bachelor's degree in a related discipline and 10 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 8 years' experience; a Ph.D. and 5 years' experience in a related field; or 14 years' experience in a related field.
- 5+ years' experience in a management or leadership role.
- 10+ years of professional experience
- 6+ years managing and leading employees and complex team efforts
- Experience managing complex work including but not limited to: scoping, planning, decisioning, budgeting, status reporting, issue/risk management, stakeholder management, and communications
- Previous experience in relationship and change management
- Experience with product management and agile practices
- Strong leadership, facilitation, influencing, negotiation, mentoring and personnel management skills
- Excellent analytical and problem-solving abilities
- Willingness to work in a fast-paced, constantly evolving environment
- Experience presenting to and working with senior leadership and stakeholders
- Demonstrated ability and experience leading teams through change and transformation efforts
- Experience with Portfolio Management and Agile lifecycle management tools is preferred
- Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, Project, Visio, and Access) required
Preferred:
Degree in related discipline strongly desired.
USD 144,900.00 - 241,500.00 per year
Compensation:
Compensation includes a base salary of $144,900.00 - $241,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
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Cox
$144,900.00 - $241,500.00 / yr
parental leave, paid time off, paid holidays
May 07, 2025