Professional - Cloud Support Technician

22nd Century Technologies, Inc.
Salary: $26.42/hr. on w2
United States, North Carolina, Raleigh
150 Fayetteville Street (Show on map)
May 05, 2025
Job Title: Professional - Cloud Support Technician Location with zip code: Raleigh, NC 27603 Duration: 11 Months Pay rate/ Salary: $26.42/hr. on w2 without benefits Work Schedule: Sunday -> Thursday 11AM - 8PM ET AND/OR Tuesday -> Saturday 11AM - 8PM ET. 1 Thursday -> Monday, which will focus on alerts only Role & Responsibilities: Cloud Support Technician: Maintain multiple customer environments. Work 40+ hours a week. Update and Manage ticket backlog based on internal policies. Crisis Management Identify any high priority issues and escalate to next level. Provide a Customer-First experience while utilizing phones and email to manage tickets. Work cohesively with team as well as all divisions of company. Customer-first approach. Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers. Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. Be able to listen to, accept, and follow direction from more senior engineers. Flexibility to be customer facing and travel to customer sites. Required Qualification: High school diploma/GED & generally less than 2 years of experience or without high school diploma/GED, 2 years of experience Excellent communication, presentation, writing, and editorial abilities. Excellent organizational and time management skills. Flexibility to work alternative days and shifts as needed. Days Example: Tuesday - Saturday or Sunday - Thursday. Shifts Example: Day, Evening, Night Basic Microsoft AD (password resets, security groups) Basic Networking (IP address, Mac address, Layer 1 VS Layer 2) Proficiency in computer usage, internet, and Microsoft Office suite of applications. Preferred: Fortigate. SD-WAN management Advanced Networking - NAT, Subnet, VPN, Fortigate, vShield Edge Server Performance Monitoring N-able MSP experience.