Clinic Service Representative - Plastic Surgery - Days
 Henry Ford Health System | |
 United States, Michigan, Jackson | |
 May 02, 2025 | |
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Clinic Service Representative - Plastic Surgery - Days GENERAL SUMMARY: Whether you are in need of complex reconstructive surgery or are looking to restore your youthful appearance through a cosmetic procedure, Henry Ford Plastic Surgery - Cascade Ridge is here for you. Our caring plastic surgeons take time to listen and get to know exactly what you wish to achieve. They will carefully explain your options and let you know what kind of result you can expect. Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. SHIFT DETAILS: Monday to Thursday 8:00 a.m. to 5:00 p.m. Friday 8:00 a.m. to 4:00 p.m. LOCATION: 3333 Spring Arbor Rd Ste 500 Jackson, MI 49203 STATUS: Part Time From the Hiring Manager: Prior experience in customer service would be beneficial to filling this role. Experience in Excel and Word. Although prior Epic experience is not mandatory, it is highly desirable. Additionally, strong communication skills and the ability to work well in a team environment will enhance your candidacy. Applicants should also demonstrate a willingness to learn and adapt to new technologies. EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task. Additional Information
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