Video Banking Teller

Dollar Bank, FSB
United States, Pennsylvania, Pittsburgh
May 01, 2025
Become a Video Banking Teller. In this role, Video Banking Teller will assist customers who are able to speak with Video Banking Teller through our drive-thru, stand alone, or wall terminal. This video terminal allows the teller and customer to conduct virtually any type of teller banking transaction - all handled remotely. Through this new technology, one teller can help customers in multiple locations. Candidates must be willing to work a rotating schedule anywhere between the hours of 8:00 a.m. to 8:00 p.m., Monday through Saturday. Video Tellers work at our Strip District facility. Principal Activities: * Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, and loan payments. * Initiate conversations to uncover customer needs and promote Dollar Bank products and services, and effectively refer customers to appropriate team members when needed. * Act with confidence by helping customers with their questions and take initiative while using sound judgment in decision making and problem resolution. * Promote good customer relations by consistently providing quality service with a friendly demeanor, can-do attitude, and a willingness to always help. Qualifications: * High School diploma/GED required * Candidate must possess at least six months of cash handling and/or customer service experience; teller experience preferred. * Excellent customer service and interpersonal skills required * Good math aptitude and proficient computer skills are required All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.