About the Role Impact you will make As a Trainer, you will play a crucial role in enhancing the efficiency and effectiveness of our Healthcare Denials Team. Your expertise will empower our team to better understand and navigate complex denial scenarios, ultimately improving our reimbursement rates and reducing claim rejections. By providing comprehensive training and developing robust procedures, you will contribute to the overall success and growth of our organization. What you will do
- Training Delivery: Conduct comprehensive training sessions on medical billing systems, focusing on healthcare denials, for new hires, existing employees, management, and clients
- Material Development: Create, organize, and update training manuals, guides, and course materials, including handouts and visual aids tailored to healthcare denials
- Client Collaboration: Interface with clients to understand their needs and develop customized training specifications
- Process Documentation: Develop, document, and maintain workflow processes and procedures related to healthcare denials
- Training Coordination: Coordinate all aspects of training activities with clients, management, and employees to ensure seamless execution
- Program Evaluation: Monitor, evaluate, and record training activities and program effectiveness, implementing improvements as needed
- Innovative Solutions: Develop alternative training methods and solutions to enhance program effectiveness and address any shortcomings
What you will bring
- 5+ years of proven success in healthcare insurance billing, follow-up, reimbursement, and collections, with a focus on denials management, in a hospital or BPO vendor environment
- 1+ years of experience of healthcare industry training
- Knowledge: Deep understanding of payer rules, denial reasons, and appeals processes.
- Technical Skills: Proficiency with healthcare billing/EHR systems (e.g., EPIC, Paragon, Zirmed) and strong knowledge of medical terminology, including claim types (UB-04), CPT, ICD, DRG codes, and EOB/RA
- Problem-Solving: Ability to identify and resolve complex denials and underpayment issues with strong analytical skills
- Communication: Excellent written and verbal communication skills to effectively convey training material and interact with clients and team members
- Flexibility: Hybrid work arrangement, typically 2-3 days per week on-site, depending on training requirements
About FinThrive FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture. Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive's Core Values and Expectations
- Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
- Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.
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FinThrive
May 01, 2025