Project Support Analyst

TEKsystems
$20.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Menomonee Falls
Apr 26, 2025
Job Description: Remote Support Technician Project Overview: We are transforming our checkout lanes to a single queue line system. This innovative project, known as the Que Line Project, is designed to enhance the customer experience by streamlining the checkout process. Customers will walk through a line featuring impulse purchase items and be directed to the next available register. Position: Remote Support Technician Role Summary: We are looking for three Remote Support Technicians to join our team. These technicians will provide crucial support to CDW technicians who are installing new registers in stores. While this role is primarily remote, candidates must reside within 50 miles of the corporate office to attend occasional team days and training sessions. Key Responsibilities: * Provide remote assistance to technicians during the installation of new registers. * Troubleshoot and resolve issues related to registers and POS software. * Deliver exceptional customer service to ensure the smooth execution of the project. * Collaborate with team members and participate in training sessions as required. * Quickly learn and adapt to new technologies and software. Required Skills: * Project coordination * Technical support * Troubleshooting * Customer service * Desktop support Job Title: Project Support Analyst Top Skills: * Excellent communication skills * Strong customer service orientation * Proficient troubleshooting abilities * Detail-oriented mindset Additional Information: This role offers a unique opportunity to be part of a transformative project, enhancing the customer experience and streamlining operations. If you are a proactive problem-solver with a passion for customer service and technology, we encourage you to apply. Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Menomonee Falls,WI. Application Deadline This position is anticipated to close on May 9, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.