Customer Service Representative

Keep Freight Rolling: Become a Logistics Customer Service Pro!

Are you ready to take your logistics experience to the next level? Staffmark is hiring a Customer Service Representative in Bolingbrook, IL, to support a leading logistics company known for its fast-paced operations and dedication to reliable service. If you're organized, adaptable, and have strong phone skills, this is your chance to shine in a role that keeps things moving-literally!

Hours & Pay:

Pay Rate: $18.00 per hour

Schedule: Tuesday through Saturday, 7:00 AM - 3:30 PM

Note: Weekend rotation may be required based on staffing needs

Employment Type: Temp to hire

What You'll Do:

As a key player on the logistics team, you'll support routing, dispatch, and daily delivery operations. Your responsibilities will include:

• Handling heavy phone volume while maintaining excellent customer service
• Monitoring pickups and deliveries to ensure on-time performance and proper handling
• Updating customers, account managers, and receivers on order status
• Taking check calls from drivers and updating load information in real-time
• Managing documentation for overages, shortages, and damages
• Scheduling and rescheduling delivery appointments
• Providing accurate routing instructions and investigating delays or issues

Why You'll Love Working With Us:

We offer more than just a paycheck. When you join Staffmark, you gain access to weekly pay, medical, dental, and vision insurance, life insurance, a 401(k) retirement plan, and short-term disability coverage. Plus, enjoy employee discounts, referral bonus potential, cafeteria and locker access, a business casual dress code, and opportunities for career advancement. We're here to support your success every step of the way!

What You Bring to the Table:

• 1+ years of logistics experience
• Strong understanding of the transportation industry
• Flexibility to work overtime when needed
• Ability to multitask and pivot as priorities shift
• Fast learner with solid computer skills
• Dependable, proactive, and excellent with communication

Ready to Make Your Move?

If you're detail-oriented, driven, and ready to grow in the logistics field, we want to hear from you. Click Apply Now to take the next step in your career with Staffmark!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.