Operations Compliance Processor

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

We are looking for candidates who live within a commutable drivable distance to our Raleigh, NC office.

An Operations Compliance Processor is responsible for managing and maintaining the core customer data system that supports banking operations, regulatory compliance, and customer relationship management. It is responsible for the timely and accurate processing of maintenance request. This role ensures the integrity, security, maintenance, and accessibility of customer data while aligning with banking industry standards and regulations.

• Review- Performs assigned activities required to support Deposit Operations. Establishes and conducts ongoing maintenance of customer information and deposit products. Maintains the integrity of information reporting systems through daily maintenance and review. Ensures all information or supporting documentation is present and correct, that deposit accounts and safe deposit boxes are properly set up. Adds, modifies, and maintains accounts to comply with applicable regulations and requests.
• Business Support- Provides client service, support, and communication throughout account and compliance activity. Performs a variety of operational and administrative tasks in response to client requests. Analyzes and researches items for resolution
• Compliance Proficiency- Maintains knowledge of applicable laws, regulations, agencies, and policies as well as appropriate actions to ensure compliance.
• Risk Management- Adheres to department policies and procedures to ensure proper execution of risk controls when performing daily work.

High School Diploma or GED and 2 years of experience in Operations or Administrative

• Preferred Area of Experience: Banking or Financial services

Additional preferred qualifications:

• Knowledge of bank accounts and customer profiles
• Analyzing/Understanding account maintenance and other requests
• Strong attention to detail and able to process high volume of work
• Bank transaction processing
• Current contractor/contingent worker for First Citizens Bank

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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