Business Process Solutions Consultant (Banking)

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Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we'd like to know: Are you FIS?

NOTE:

1: This position is hybrid (3 days onsite) in our FIS Office locations in Milwaukee (Wisconsin) Jacksonville (Florida) & Atlanta (Georgia).

2: Current and future sponsorship are not available for this position

About the Role:

The Business Process Solutions Consultant Senior engages with the Professional Services team (and organization) and Customer to deliver medium to complex projects. Understands Digital One Commercial product and US treasury management concepts. Collaborates with customer and internal stakeholders to plan, execute, and support customer's business adoption, conversion, and usage of Dragonfly's Digital One Commercial applications. Recognized as a subject matter expert in the product, corporate treasury management concepts, information reporting and corporate payments. Leads customer configuration workshops and user acceptance testing. Supports customer's commercialization of the product and project.

About the Team:

Digital 1 Commercial provides digital banking functionality including payments, reporting and fraud prevention to commercial banks in on-premise and cloud models. The product operates on a modern architecture, 100% API based and in AWS for our hosted clients.

As a member of the D1C professional services group, you will work in a team supporting our customers in new implementations and rollout of new functionality to existing clients.

What you will be doing:

• Serves as a functionality expert in product.

• Responsible for maximizing the customer's usage and value of FIS's Digital One Commercial product and projects.

• Accountable for leading customer product configuration workshops, customer product education, user acceptance test, and immediate post-go live support.

• Accountable for the accurate configuration of the product using workbooks and implementation material.

• Responsible for demoing product features and solving customer's business problems using the product's existing capabilities.

• Represents the Customer's voice to internal stakeholders and provides input in issue prioritization.

• Functions as a high-level individual contributor in a professional services Agile team.

• Utilizes expertise in treasury management, corporate payments, customer segmentation, cash management products and services.

• Available as needed to assist the team and customer with product questions.

• Is given authority to make decisions and recommendations about how product features are used to solve customer's business problems.

• Analyzes client's business needs and recommends appropriate solutions utilizing methodologies. Conducts analysis of customer's objectives, critical success factors, business functions and processes.

• Business Development/Sales Support: Occasionally contributes to the regional/product's business development and sales support efforts for a particular territory, industry or account.

• Mentoring Employees: Typically acts as a mentor, coach or trainer to team members by sharing business expertise.

• Non-Essential Functions: In addition to the essential functions listed above, the incumbent may be required to perform other non-essential functions:

• Works independently from broad guidelines in consultation with management to achieve specific results.

• Manages projects and balances competing demands in an environment with rapidly changing circumstances and priorities.

• Responsible for meeting project schedules and deadlines and apprises management of progress.

• Complies with all applicable Time and Expense reporting processes and procedures. Approves and reports all time and expense information by the deadlines.

• Achievement Competencies:

  • Must be able to focus on a desired result, set challenging objectives, pursue them tenaciously and meet or exceed those objectives.

  • Excellent leadership and organizational skills

  • Strong ability to understand technical issues at a high level.

  • Strong verbal and written communication skills

  • Strong analytical and problem-solving skills

  • Ability to work fast paced, global, matrix organization.

  • Must be able to manage multiple tasks and balance competing demands in an environment with rapidly changing circumstances and priorities.

  • Must have the ability to anticipate the implications and consequences of risks or business situations and take appropriate action to prepare for possible mitigation actions and or contingencies.

  • Has excellent negotiation and presentation skills.

What you will need:

• 5+ years of related work experience

• Certified Treasury Professional (CTP) preferred

• Experience with payments systems implementations, preferably Digital Banking (ACH, Wires).

• Experience with core banking concepts (Balance reporting, transaction reporting, images, statements, check services, positive pay, transfers, Bill Pay, Remote Deposit Capture)

• Experience with Corporate Treasury Management functionality and banking integration.

• Experience with software integration concepts. (Batch and Real-time processing)

• Professional Services experience

• Experience working on projects of high degree of complexity that spans more than one geography.

• Very broad knowledge of the payments industry, customer base and applied technology.

• Travel required, domestically.

• Bachelor's degree in related field or equivalent experience in client implementations

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

NOTE:

1: This position is hybrid (3 days onsite) in our FIS Office locations in Milwaukee (Wisconsin) Jacksonville (Florida) & Atlanta (Georgia).

2: Current and future sponsorship are not available for this position

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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