Renewal Billing Specialist 2 (Cleveland, OH based)

The Renewal Billing Specialist is responsible for maintaining accurate customer records ensuring that renewal invoices are processed accurately and efficiently and providing exceptional internal and external customer service.

This role will require onsite training and travel to our headquaters bi-annually.

Process paid renewal invoices
• Bill renewal invoices in accordance with company business practices and/or as dictated by contract
• Ensure accuracy of customer records and pricing per billing audits name change requests contractual agreements and license change requests
• Process orders in a timely manner to ensure license certificates are delivered to customers; ensure all orders are completed by established deadline
• Participate in preparation of weekly and monthly reports for stakeholders as directed
• Use experience and best practice knowledge to provide timely follow-up and resolution to renewal billing inquiries by both internal and external customers
• Provide timely communication regarding any issues or trends identified to more experienced team members or leadership as needed
• Assist and support new processes based on an understanding of renewal process of acquired companies; Assist with preparing imports and entering information of acquired companies into appropriate systems
• Proactively update and recommend changes to assigned procedures documentation to ensure information is current; Accurately document any new procedures
• Assist with onboarding new department hires
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

• High School Graduate
• Experience as a Renewal Billing Specialist or Equivalent
• Microsoft Windows and Office proficient
• Self-motivated with high energy and an engaging level of enthusiasm
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Good organization skills with ability to successfully manage multiple tasks
• Able to thrive in a fast paced deadline driven environment
• Able to provide exceptional follow through and be customer-service driven
• Keen attention to detail
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
• Up to 10% travel time required

Based on individual states' employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $48,000-$72,000 and eligible for benefits

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program.

Find out more by going to https://www.hyland.com/en/resources/articles/why-work-at-hyland .

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.