Remote New 
Client Success Representative
 MultiPlan | |
 United States | |
 Apr 22, 2025 | |
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At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY: This position will support the development and maintenance of strategic relationships between the department and its customers. The incumbent works cross-functionally to maintain and grow effective intra-organizational relationships that support department objectives.
JOB ROLES AND RESPONSIBILITIES:
1. Build and maintain successful day-to-day client relationships through the elicitation of detailed business requirements gained through consistent business engagement. 2. Support implementation processes on behalf of clients requiring re-pricing on a manual basis and business implementation for those utilizing re-pricing through Electronic Data Interchange (EDI) processes. 3. Partner with senior leadership and colleagues to develop and drive successful growth strategy that aligns with organizational goals. 4. Support and champion department initiatives to drive the efficient, prompt resolution of customer service, operational and network initiatives ensuring all client concerns are fully addressed. 5. Oversee and coordinate the administration of client requests to access the Company's leased network affiliates. Liaise cross-functionally as necessary to ensure all requests are approved and documented per organizational standards. 6. Coordinate the management of exclusion requests on behalf of the client. This may include but is not limited to receipts, tracking and periodic review monitoring. 7. Create, analyze and interpret client reporting that accurately reflects performance and trends. Support development of repeatable processes to compare and contrast market competitiveness on behalf of client while working to identify potential process improvements. 8. Attend client meetings as necessary. 9. Collaborate, coordinate, and communicate across disciplines and departments. 10. Ensure compliance with HIPAA regulations and requirements. 11. Demonstrate Company's Core Competencies and values held within. 12. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. JOB SCOPE:
This position works under general supervision in a self-directed and results oriented manner. The incumbent works within established standards and procedures, relying on a broad range of knowledge gained through experience to complete job responsibilities. The incumbent may have regular contact with all level of internal and external sources to complete objectives, keeping the needs of external and internal customers as a priority when making decisions and taking action. | |