Service Manager - SEAM Core Advisory

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

As a Service Manager - SEAM Core Advisory, you will implement our service strategy and drives service growth at the respective unit level. Our Service Manager leads the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources.

Your Responsibilities:

• Creates and drives implementation of service strategy as a member of the ELSE SEAM management team.
• Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
• Executes service and sales channel strategy within their own area of responsibility.
• Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration. * Drives consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).
• Ensures customer focus, understanding of sense of urgency and care in their own area of responsibility.
• Drives, implements, reports, and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
• Runs the day-to-day service business of SEAM Core Advisory to ensure profitable growth and improvement of service productivity.
• Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
• Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
• Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.

Your Background:

• 10+ years of experience in senior-level operations role in electrical engineering, safety, or electrical distribution environment
• 10+ years of experience managing or supervising operations team(s)
• Strong background in managing P&L for multiple lines of business
• Bachelor's degree in business operations, electrical engineering, or similar
• Ability to travel up to 30% of the time

More About Us:

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We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

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We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.