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Hourly Pooled - UWIT Help Desk Non-Student Technician

University of Wyoming
16.00-17.00
United States, Wyoming, Laramie
Apr 19, 2025


Hourly Pooled - UWIT Help Desk Non-Student Technician

Join Our Campus Community!

Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today!

At the University of Wyoming, we are committed to creating a supportive and enriching workplace.

JOB TITLE:

Help Desk Non-Student Technician

JOB PURPOSE:

The Help Desk Non-Student Technician will provide first-line technical support to students, faculty, and staff at the University of Wyoming. This position offers an excellent opportunity for an individual to gain hands-on experience in IT support, troubleshooting, and customer service, while contributing to the smooth operation of the university's technology services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Technical Support: Respond to support requests via phone, email, or in person, providing troubleshooting assistance for hardware, software, and network-related issues.
  • Issue Resolution: Diagnose and resolve common technical problems, including software malfunctions, connectivity issues, and peripheral setup (printers, monitors, etc.).
  • Ticket Management: Log, track, and update support tickets in the university's IT service management system. Ensure timely resolution and follow up with customers to confirm issue resolution. Escalate complex issues to appropriate technology teams when necessary.
  • Help Desk Operations: Assist the supervisor in ensuring the Help Desk runs smoothly and efficiently.
  • User Education: Guide users in understanding and utilizing university software, applications, and IT resources effectively.
  • System Maintenance: Assist with routine IT tasks, such as software installations and updates.
  • Customer Service: Deliver excellent customer service by ensuring users feel heard, supported, and satisfied with their IT support experience.
  • Team Collaboration: Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.

COMPETENCIES:

Advanced Technical Skills, Communication Skills, Initiative and problem solving, Customer Service

MINIMUM QUALIFICATIONS:

Education: High School Degree or equivalent combination of education and experience
Experience: 1-2 years experience in technical support, IT help desk, or customer service

DESIRED QUALIFICATIONS:
  • Experience with IT help desk or customer service roles.
  • Familiarity with university systems or enterprise software (e.g., email, file sharing, learning management systems).

REQUIRED APPLICATION MATERIALS:

Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application:
  1. Cover letter
  2. Resume or C.V.

ADDITIONAL INFORMATION:
  • Training: On-the-job training will be provided. New hires will be expected to learn and familiarize themselves with the university's IT environment and support processes.

WORK LOCATION:

On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work on campus.

HIRING STATEMENT/EEO:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email jobapps@uwyo.edu.

ABOUT LARAMIE:

The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website.

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range and the metropolitan Denver area. Laramie's beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/

Job Identification: 250814
Apply Before: 10/16/2025, 05:59 AM
Job Schedule: Part Time
Locations: 16 & Gibbon, Laramie, WY, 82071, US
Posted Salary Range: 16.00-17.00
Schedule (Hours Per Week): 20
Travel:

To apply, visit https://eeik.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/250814/?lastSelectedFacet=TITLES&selectedTitlesFacet=Part-Time+Worker%253BFaculty%252FAcademic%253BClassified+Staff%253BAdministrative%252FExecutive

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