BHC Senior Member Engagement Manager

GENERAL SUMMARY:

Provides the vision, strategic direction and leadership for Bryan Health Connect's (BHC) member engagement activities including member retention and acquisition, performance management, participation in governance, and capability enhancement. Requires building and maintaining strong relationships with the leadership and operational teams at current and prospective BHC members. Balances serving as an advocate for membership while also being an agent of continuous improvement across BHC's membership and network.

Accountable for the performance and growth of a specified portfolio of key BHC members as well as providing mentorship to others on the BHC team involved in member engagement and performance. Responsible for defining and implementing BHC's member engagement and performance improvement toolset and process.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. *Collaborates with the President and BHC team members to develop and execute member growth and retention plans.
3. *Builds and maintains strong relationships with senior leadership at BHC members.
4. *Oversees portfolio of membership, including growth, retention, engagement, and performance improvement activities.
5. *Evaluates, develops and prioritizes opportunities based on objective criteria (return-on-investment (ROI), metric improvement, etc.).
6. *Develops and maintains strong partnerships with key internal and external stakeholders to manage value-based incentive design and implementation for BHC.
7. *Develops, implements, and maintains BHC's member engagement and performance improvement strategy.
8. *Provides strategic leadership to the member engagement function including the design, implementation, evaluation and ongoing practice of outcomes improvement.
9. Prepares and provides regular, timely and relevant updates to BHC leaders with respect to member engagement, growth and performance improvement activities.
10. *Utilizes data to assess causes of practice variability and executes practice-level improvement initiatives.
11. Develops and oversees strong relationships with representatives of appropriate BHC governance bodies to increase member buy-in, adoption, and execution of BHC priorities and initiatives.
12. Mentors staff on member engagement best practices.
13. *Collaborates with BHC's Clinical Guidelines/Quality Assurance Committee to prioritize initiatives that drive performance in value-based contracts.
14. Continuously monitors the goals and objectives of the population health initiatives while maintaining alignment with the strategic goals and objectives of Bryan Health.
15. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
16. Participates in meetings, committees and department projects as assigned.
17. Performs other related projects and duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of program development and coordination.
2. Knowledge of clinical databases and data management.
3. Knowledge of the U.S. healthcare system, health administration/policy, and the factors that influence healthcare spending, care quality and patient satisfaction across populations.
4. Knowledge of effective models to improve care while decreasing costs.
5. Knowledge of computer hardware equipment and software applications relevant to work functions.
6. Skill in holding self and others accountable to high performance standards.
7. Skill in interpersonal communication, written and verbal, for communication on all levels, with the ability to speak effectively to small and large groups of physicians, administrators and clients.
8. Skill in analytics and organization with the ability to multi-task and function independently.
9. Skill in networking/relationship-building.
10. Skill in problem solving with the ability to be resourceful and take the initiative when needed.
11. Ability to be a strategic and visionary thinker, utilizing critical thinking and idea generation skills.
12. Ability to work collaboratively.
13. Ability to be a self-starter and self-motivated.
14. Ability to thrive in team-based environment, while providing training, coaching and leadership.
15. Ability to be flexible and adaptable to change with a rapidly changing healthcare environment.
16. Ability to present complex data and work effectively with physicians, administrators and other healthcare professionals.
17. Ability to understand and demonstrate competency across all value-based contracts (metrics and success factors).
18. Ability to perform crucial conversations with desired outcomes.
19. Ability to maintain confidentiality relevant to sensitive information.
20. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

Bachelor's degree in nursing or healthcare related field required. Master's degree in business administration or healthcare related field preferred. Minimum seven (7) years healthcare experience required, which includes direct experience with clinical integration, population health, health care administration, policy or value-based programs. Prior experience in clinical integration, performance improvement, population health, accountable care organization (ACO), or value-based care required.

ADDITIONAL REQUIREMENTS:

Travel to member organizations required as needed, averaging 2-3 times per month.