Campus Assistant - Emergency Service Education Center

Under the leadership of the Associate Dean of Emergency Services this position is responsible for providing administrative support for CVTC's Emergency Service Education Center in the areas of programming/scheduling, registration and financial processing/reporting, facility concerns and coordination, office staffing, and general student/public relations.

Responsibilities:

Perform general clerical functions and provide basic clerical assistance to campus staff (e.g., answer phones, data entry, schedule appointments).
• May serve as a main contact for campus recruitment, orientation and Student Life events.
• Perform facility-related duties to include opening/closing, assisting with minor multimedia issues in classrooms, and acting as point of contact for maintenance and facility related issues and incident reporting.
• Order office supplies, process purchase orders and coordinate catering requests for campus staff.
• Ensure materials are current and supplied within lobby, office and break room areas (e.g., college catalogs, magazines, flyers, forms, office/break supplies).
• Schedules campus events, rooms and training venues.
• Update calendars weekly for all rooms on campus.
• Assist faculty and external users in reserving DAAT (Fitness) room, firing range, Simulation Building, RCU Building and flood house following college procedures.
• Assist with updating and maintaining message boards with campus and college-wide events.
• Demonstrate commitment to customer service standards by greeting and assisting students, employers, and other customers in person and via phone or email.
• Assist students and employers with registration, provide general course offering information, and communicate changes in class schedules.
• Serve as liaison to CVTC Student Central in answering student questions or concerns regarding financial aid, courses, etc.
• Notify students and employers of canceled classes.
• Support EMS and Criminal Justice programs by initializing and monitoring Background Check process and health requirements to maintain clinical compliance.
• Assist with administrative duties related to Motorcycle Safety, Traffic Safety and Multiple Offender courses.
• Support the EMS Program through data entry for E-Licensing.
• Support the Law Enforcement Academy through the entry of information into the Wisconsin Department of Justice RedCap database.
• Support the Fire Program by preparing and processing instructor packets, student folders and completion certificates.
• Serve as adjunct liaison and work with Human Resources in the onboarding of new adjunct instructors/trainers.
• Serve as backups to other regional campus assistants.

Required Knowledge, Skills and Abilities:

• Must possess excellent organizational skills, a strong attention to detail, and the ability to keep accurate records and prioritize work.
• Ability to work effectively individually and as a member of a team.
• Ability to learn new technology.
• Ability to work with many interruptions in a multi-task environment.
• Ability to use judgment, discretion, and decision-making skills in dealing with confidential and sensitive issues.
• Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
• Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
• Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
• Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
• Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, and Excel and Banner.

• Associate degree from an accredited college in Executive Assistant or related program with specialized training in areas such as customer service, office technology and/or project management required.
• Minimum of two years of experience in a professional office setting required.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.

The College is seeking to attract diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

2025 annual benefits include:

• 3 - 4 weeks of paid vacation time based on years of service
• 11 paid holidays
• Paid winter break - varies each year based on academic calendar and, at a minimum, includes days between Christmas and New Year's holidays (some exceptions may apply for essential workers)
• Paid summer break - the week of July 4th.
• 4 paid personal days
• 3 weeks (15 days) paid sick time annually for absences due to illness, injury, or doctor and dentist appointments of the employee, dependent children, spouse, or parents of the employee or spouse; cumulative to 135 days (1,080 hours)
• Paid bereavement time
• Paid volunteer time
• Tuition reimbursement up to $2,500 annually (eligibility requirements apply)
• Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA); CVTC contributes $3,400 annually for a family plan or $1,700 annually for a single plan to your HSA
• Wellness incentive of up to $600 for employees enrolled in CVTC's health insurance
• $2,500 cash-payment in lieu of CVTC health insurance coverage for employees who have credible coverage through another source
• Dental insurance for employee, spouse, and dependents
• Vision insurance for employee, spouse, and dependents
• Life and long-term disability insurance premiums paid by CVTC
• Wisconsin Retirement System (WRS), CVTC matches 6.95%, vested at 5 years of credible service
• 403(b) tax deferred annuity program
• 457(b) deferred compensation plan
• Section 125 flexible spending accounts
• Employee Assistance Program (EAP)
• Professional development
• Certified Gold Level Family Friendly Workplace (FFW)
• Access to expansive collection of college and public library resources for personal and professional use
• Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, Shear Inspiration Salon and Spa, aesthetician services and 620 West restaurant and culinary pop ups

Benefits begin on the first date of employment (i.e., there is no waiting period).

CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Vice President of Talent & Culture, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711