Business Intelligence Analyst (ServiceNow) - Washington, DC - Public Trust Information Technology
 SOC LLC | |
 United States, D.C., Washington | |
 Apr 16, 2025 | |
|
Business Intelligence Analyst needed for a contract opportunity with SOC's client to work onsite in Washington, DC. *Must have an active Public Trust clearance to be considered for this role. Job Description: Our client is looking for a Business Intelligence Analyst to support a large U.S. Department of Justice (DOJ) program. The Antitrust Division of the U.S. Department of Justice (DOJ) is responsible for enforcing federal antitrust laws and promoting fair competition in the marketplace. As a Business Intelligence Analyst supporting Change Management and ServiceNow Module Administration, you will be responsible for analyzing and reporting on change management activities, including tracking change requests, approvals, and outcomes. You will also assist in managing the ServiceNow Change Management module, providing insights into the impact and success of changes, and contributing to the optimization of the platform. Your role will involve utilizing business intelligence tools to generate reports, dashboards, and insights to support operational decision-making and continuous improvement. This work is located onsite in the DC area. Key Responsibilities: * Collect, analyze, and report on key change management metrics such as change requests, approvals, implementation success rates, and post-implementation reviews. * Develop and maintain reports and dashboards in business intelligence tools (e.g., Power BI, Tableau) to track the status and progress of change management processes. * Analyze trends and patterns in change management data to identify areas for process improvement and risk mitigation. * Assist in the administration of the ServiceNow Change Management module, ensuring the proper setup and configuration of workflows and change processes. * Generate and maintain reports and dashboards within ServiceNow to track change requests and approvals. * Work with ServiceNow users to optimize the system, troubleshoot issues, and ensure accurate tracking of change requests. * Design and develop interactive dashboards and reports to provide key stakeholders with real-time insights into the status of change management activities. * Present findings in a clear, concise manner to senior leadership and business stakeholders, enabling informed decision-making. * Automate the delivery of regular reports to stakeholders to improve the efficiency of change management reporting. * Work closely with IT operations, project management, and change management teams to ensure alignment and transparency on change management metrics and status. * Provide analytical support for change impact assessments, helping teams identify potential risks or areas of improvement in the change process. * Support incident and problem management teams in relation to the outcomes of significant changes. * Continuously evaluate and optimize the change management process by identifying gaps or bottlenecks in the system and proposing improvements. * Assist in the development of best practices for tracking, managing, and reporting on changes, both in ServiceNow and across other systems. * Assist in defining and refining change management KPIs and metrics to align with business objectives and IT governance requirements. Qualifications: * Bachelor's degree in Business Intelligence, Information Technology, Computer Science, Data Analytics, or a related field. * 2-4 years of experience working in business intelligence, data analysis, or IT service management. * Experience with ServiceNow platform administration, especially in the Change Management module, is strongly preferred. * Familiarity with ITIL framework and change management processes is a plus. * Proficiency in business intelligence tools such as Power BI, Tableau, or similar data visualization platforms. * Strong knowledge of SQL for querying and manipulating data from various sources. * Familiarity with ServiceNow platform configuration, workflows, and reporting modules. * Experience with reporting and dashboard creation, especially related to IT operations and service management. * Strong ability to analyze and interpret data to provide actionable insights and recommendations. * Attention to detail and commitment to producing high-quality, accurate reports. * Ability to identify process inefficiencies and suggest data-driven improvements. * Excellent written and verbal communication skills to present data insights to non-technical business stakeholders. * Ability to work collaboratively with various teams and stakeholders, including IT, operations, and business leaders. * Ability to manage multiple tasks and prioritize effectively in a fast-paced, dynamic environment. * Comfortable working under deadlines and with changing requirements. Desirable Skills: * Certifications: ServiceNow Certified System Administrator, ITIL Foundation, or other relevant certifications are a plus. * Experience in data automation and scripting (e.g., Python, PowerShell) is beneficial. * Knowledge of IT service management processes and frameworks such as ITIL or COBIT is a plus. Estimated Min Rate: $39.08 Estimated Max Rate: $55.83 Note: Any pay ranges displayed are estimations, which may have been provided by job boards. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Employment Prerequisites The following requirements must be met to be eligible for this position: successful completion of a background investigation and drug urinalysis. SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability. | |