HR Generalist

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Team

The Medallia People and Culture (P&C) team speaks directly to its name. The company's cultivator of talent, champion of development, and safekeeper of culture, P&C defines Medallia both as a brand and employer. Inspired to find and bring out the best, we're responsible for our people processes: recruitment, hiring, onboarding, benefits, performance management and growth, and support during life-changing moments.

The Role

Medallia is seeking a dynamic, curious and motivated HR Generalist. This highly collaborative role will be part of our global HR Business Partner team, working with early to mid-career Medallians and managers across the business. In this role, you will support on-site and remote teams across the globe.

You will have the chance to own your career path as we grow our world-class organization. This is a full-time, individual contributor role.

THIS IS A HYBRID ROLE - CANDIDATES WILL BE EXPECTED TO SPEND TIME IN OUR NORTHERN VIRGINIA/DC AREA OFFICE EACH WEEK

• Engage with early to mid-Career Medallians and managers to support the employee life-cycle, including onboarding, offboarding, promotions, transfers and employment documentation ensuring a high degree of accuracy and to enhance the overall employee experience.
• Demonstrate working knowledge of company policies and local employment law to provide appropriate guidance to employees and managers.
• Respond in a timely manner to inquiries regarding company policies and programs; elevates or directs questions to other teams, as appropriate.
• Support New Hire Orientation and on-boarding activities, conduct exit interviews, analyze employee data, and support performance management activities.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees and ensuring regulatory compliance.
• Provide performance management coaching to managers.
• Monitor dashboards and prepare reporting to analyze data for trends and patterns, present key information for potential development of future programs.
• Manage priorities and effectively adjust based on volume and business necessity; engaging with managers for guidance or approvals.
• Leverage comprehensive systems management of Medallia's HRIS, Workday, for administration of employee life cycle events, best-practice audits (probation, annual leave) and regional reporting.

Minimum Qualifications

• 3 years of combined HR experience (i.e. HR business partnership, HR consulting, operations, compensation programs, talent acquisition or similar)
• Experience using Google Workspace, including Docs, Sheets, Slides and Microsoft Office, including Excel, Word, and PowerPoint
• Ability to work in our Northern VA/DC office at least twice a week
• Bachelor's Degree in Business Administration, Human Resources, Organizational Development, or commensurate experience

Preferred Qualifications

• Strong verbal and written communication capabilities in English, organizational skills, and the ability to prioritize competing tasks in a fast-paced environment
• Ability to work independently and collaboratively in a team environment
• Self-starter and process-driven, always looking for ways to optimize
• Able to analyze data, understand trends, and develop recommendations for action; accuracy and attention to detail are key
• Previous experience in management consulting, project management, process development, analysis and problem solving
• Experience with Workday

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $54,750 - $90,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.