Real Estate Services Manager

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Working within a Zone the position is responsible for the day-to-day management, operation, and delivery of Hanger's Construction and Facility Management (repair and maintenance) services. This position is responsible for coordinating all activities related to Hard and Soft Services including, but not limited to budgeting, billing, Furniture, Fixtures, and Equipment (FFE). This includes coordination of space planning, project budgets, review, and evaluation of bid proposals for tenant improvements, project management for moves and occupancy, construction, renovation and remodeling projects, coordination of furniture, fixtures, and equipment procurement and project close-out. As a follow on to the construction and renovation projects this position will work with the field resolving all facilities repair and maintenance items where Hanger is responsible. Responsible for maintaining Costar project tracking system.

Partners closely with the Portfolio Managers as well as the Regional / Clinic Management to deliver the following services:

Furniture, Fixtures, and Equipment

Purchase new FF&E for start-up, relocation, renovation and rebrand projects.
• Review orders for proper pricing, delivery dates.
• Follow up with vendors to ensure on time deliveries
• Track and process payments in a timely manner
• Communicate delivery times and changes to the field
• Manage warranty issues

Signage

• Manage the signage orders and installation for exterior and interior signage packages.
• Review orders for proper pricing, deliver dates.
• Follow up with vendors to ensure on time deliveries
• Track and process payments in a timely manner
• Communicate delivery times and changes to the field

Construction Administration

• Manage and approve quotations, invoices and payments for General / Sub-contractors
• Assist with the management of third-party construction management vendor relationships as required.
• Assist in the management of design review, budget preparation, bidding, permitting, construction phase services including RFI review and response, punch list, and project close-out processes on multiple projects simultaneously.
• Coordinate project activities with internal departments, architects, engineers, contractors, IT telecom and other consultants.
• Establish and monitor project budgets, schedules, specifications. Maintain Costar Project Management system for tracking project performance and provide regular reporting to the Regional / Clinic management
• May perform other related duties as required

Facilities Management

• Field daily requests from various Hanger business units and review lease agreements to determine repair and maintenance obligations against facility needs in a timely manner.
• Manage and approve quotations, invoices and payments for Facilities vendors
• Assist with the management of third-party facility vendor relationships as required.
• Oversee zone-wide maintenance and repair work order system to log, monitor, train employees to use the system and respond to work order requests in a timely manner.
• Act as first responder when facility emergencies arise and respond to requests via telephone and email as promptly as possible.
• Collaborate with Portfolio Manager in the preparation of notice and demand letters to landlords as needed.
• Communicate with Hanger Risk Management personnel on matters as related to insurance loss claims and major repair issues.
• Manage warranty issues.

• Bachelor's degree in related field or equivalent work experience to substitute for the bachelor's degree.
• Minimum of 5 years of related experience.
• A valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

• Able to work with several ongoing build-out, refurbishment, repair and facilities projects
• Strong analytical, planning and organizational skills with a detail-oriented focus enabling incumbent to interpret both statistical and narrative information to track and evaluate project costs, progress and efficiency, and to redirect resources
• Strong written and oral communications skills
• Exhibit good project management and lease interpretation skills
• Experience with MS Office programs; such as , MS Excel and MS Project
• Must be able to work in a team and in a coordinated and fast-track approach
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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