Principal Program Manager

VisionWorks

United States

Apr 17, 2025

Summary:

The Principal, Program Manager, will drive the organization's vision, strategy, and roadmap to align outcomes with key goals and objectives. This role will ensure through cross functional oversight and influence that we develop and carry out a strategic plan that delivers the organization's vision and financial projections. The goal of the organization is to deliver superior and transformative customer experience and associate experience with design principles of delivering sales and earnings plans.

Pay Class and Pay

Pay Class: Full Time

Pay: $ 110,541.41 - $147,387.48

Essential Responsibilities:

Lead cross-functional teams defining technology and process solutions that solve complex problems and drive value for the organization.
Develop a thorough understanding of Visionworks' business and serve as the subject matter expert in projects and programs your supporting.
Utilize a data-driven approach to analyze and solve business problems understanding the root cause and effect.
Drive assigned programs and projects to deliver desired outcomes outlined by its stakeholders.
Drive adoption of process improvement and problem solving methodologies with supporting templates and structured approaches.
Develop and implement measures to monitor progress of programs towards goals and objectives.
Manage and hold accountable vendors and partners on company programs with metrics to ensure they are meeting our performance guidelines and standards
Partner with BI, Data Science, and other technical teams to perform analyses that generate insights and business opportunities for decision making.

Education:

Preferred Bachelor's degree in related Field or equivalent combination or experience and education

Experience & Background:

Five (5) plus years of work related experience in retail, hospitality, or related Field
Proficient user of core systems & technology applications, including but not limited to POS, Dayforce, Eyefinity Practice Management, and MS office suite software
Preferred large enterprise experience in a matrixed environment.

Language Skills:

Professional written and verbal communication and interpersonal skills
Bilingual (Spanish) helpful, but not required

Mathematical Skills:

* Add, subtract, multiply, divide, compute rates, rations and percentages

* Analyze trends from various data source and make decisions from data gathered

Reasoning Ability:

* Ability to think logically in following procedures and instructions

* General problem solving abilities

Must exercise independent judgment and initiative within established guideline

Essential Responsibilities related to Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to sit, stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).

Activity	Amount of Time
	None	Under 1/3	1/3 to 2/3	Over 2/3
Stand		x
Walk			x
Sit				x
Use hands to finger, handle, or feel, pick or pinch			x
Reach with Hands and Arms			x
Climb or balance		x
Stoop, kneel, crouch, or crawl		x
Talk or hear				x
Close Vision (clear vision at 20" or less)				x

Essential Responsibilities related to Behavioral Characteristics:

Exhibit sound and accurate judgment and demonstrate accuracy and thoroughness
Ability to identify and resolve problems in a timely manner
Strong organizational skills and ability to execute manual detailed tasks
Work under stress with interruptions and deadlines
Ability to read and interpret documents clearly and informatively
Ability to write routine reports and correspondence
Exhibit empathy and good phone resolution skills
Contribute to building a positive team spirit
Ability to work in a fast paced environment
Excellent telephone etiquette skills
Excellent communication skills
Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.

Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.