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Supervisor, Mental Health Crisis Services- Assessment and Referral Center - Days Position Highlights:
Position: Supervisor, Mental Health Crisis Services Hourly Pay Range: $35.16-$54.50. The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Location: Evanston, IL (Evanston Hospital) Full Time/Part Time: Full time Hours: Monday-Friday, 8am - 4:30pm On-Call: yes, as needed for the program
Job Summary: Supervises and coordinates the duties of the BH Crisis Case Managers in the North Region of NS-EEH Acute Care hospitals. Serves as role model and clinical expert. Assures the delivery of quality care, serves as daily operational contact for case management and/or other assigned clinical staff. Collaborates with program managers in enhancing clinical systems. What you will do:
Supervises the daily operations for assigned staff, including but not limited to, scheduling, staffing, problem solving, payroll and clinical supervision. Serves as initial contact for customer service complaints and assures follow-up is completed. Participates in the Hospitals QI Program. Develops and maintains QI Programs for assigned clinical areas. Responsible for gathering data, interpreting trends, and developing appropriate action plans. Reports to the QI committee as scheduled. Demonstrates good time management. Completes duties as assigned. Direct patient care may include but not be limited to assessments, precerts. Assures fiscal responsibility and accountability for both the department and hospital. Coordinates and monitors supply orders, requests for workshops and other related expenses. Interviews, hires, orients, trains, develops, and evaluates the performances of and, when necessary, disciplines and/or discharges department personnel. Provides direction, as necessary, to staff regarding sensitive and/or complex work, related problems, resolves complaints and responds to inquiries regarding department operations. Collaborates with the Clinical Team on complex admissions and appropriate placement. Collaborates with BH Leadership to ensure smooth workflows for patient admissions and movement. Collaborates and creates working relationships with NS-EEH acute care ED and medical floor leaders to ensure smooth workflows and patient movement between the hospitals
What you will need: Education: Master's Degree in a health-related field
Certification: Current State of Illinois licensure LCSW, LCPC Experience: Minimum of three years of behavioral health experience during which there is demonstrated a progressive responsibility of duties.
Unique or Preferred Skills:
Substantial knowledge base of insurance plans such as commercial, managed care and capitated plans, Medicare, Medicaid, and Worker's Comp
Demonstrates a strong working knowledge of the mental health code (MHC) , Joint Commission and the Confidentiality Act. Demonstrates a comprehensive understanding of hospital admission policies. Knowledge of DSM IV-R (Diagnostic and Statistical Manual of Mental Disorders) diagnostic criteria and patient rights and law pertaining to mental health Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served. This includes knowledge of the physical and psychological needs of patients served and the ability to respond appropriately to those needs.
Benefits (For full time or part time positions):
Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
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NorthShore University HealthSystem
paid time off, tuition reimbursement
Apr 15, 2025