Rental Store Manager

Introduction:

Big Mike's Rental Sales & Service is a complete rental service for contractors & homeowners. This document outlines the requirements, reporting relationships, authority, responsibilities, duties, and measurements of performance for the position of Rental Store Manager of Big Mike's Rentals.

Role Overview:

The Rental Store Manager plays a pivotal role in creating a positive customer experience and driving the store's operational success by coordinating maintenance schedules, ordering parts, managing sales inventory, and performing routine maintenance on equipment. Additionally, to provide the necessary planning, organization, coordination, and control to meet the established goals and current operating procedures of the store.

Education & Experience Requirements:

Required: High School or equivalent

Preferred: Associate's Degree in management or related field, or equivalent experience in a managerial role (3+ years).

Key Responsibilities and other Duties:

Oversee operations of the rental store

Troubleshoot and perform minor maintenance on rental equipment

Maintain the store's physical condition to company standards

Ensure stock levels and merchandise are supplied

Ensures all equipment is in complete working order before contracts are closed and leaving for rental

Partners with other Store Managers for availability of inventory

As needed, assists with check-ins, deliveries, and pickups of rental equipment during high-volume times

Assists at the front counter and works on Saturday rotations

Provide safety training for proper loading and unloading of equipment

Track and manage employee hours and attendance records

Performance management and employee appraisals

Daily deposits

Team leadership and ongoing employee development

Safe store work practices and use of personal protective equipment

Clear communication and foster a cohesive and collaborative work culture

Exceptional customer service by maintaining a welcoming atmosphere, acknowledging all customers promptly

Comply with all applicable federal, state, and local laws and regulations

Produce weekly reports for management and participate in team efforts to meet store goals

All other duties assigned by Senior Management

Valid driver's license

Knowledgeable in general sales management practices and procedures, ideally in equipment rental

Must have wide knowledge and understanding of industrial equipment and machinery usage

Experience troubleshooting and mechanical knowledge of industrial machinery

Proficiency in basic computer skills, including MS Office

High safety standards and identify safety hazards

Effective communication and leadership