Technical Support (Tier 2) Engineer

Arcfield was purpose-built to protect the nation and its allies through innovations in digital transformation, space mission engineering and launch assurance, miniaturized sensors and satellites, advanced modeling and simulation, cybersecurity, and conventional and hypersonic missile support. Headquartered in Chantilly, VA with 16 global offices, Arcfield employs more than 1,500 engineers, analysts, IT specialists, and other professionals with more than 60 years of collective proven experience supporting missions in cyber and space defense, space exploration, hypersonic and nuclear deterrence and warfighter readiness. Visit arcfield.com for more details.

The future of world-class mission support and innovative ground system architecture and software is being developed today at Arcfield. The Enterprise Data Applications and Platforms group delivers enterprise solutions for data-centric and service-centric capabilities to empower our customer's most important development, test, and operations activities. We are looking for a forward-leaning individual to oversee Tier 2 support to mission critical capabilities. This individual will be required to oversee the update and maintenance of production systems, the employment of service and application monitoring tools for the ground enterprise's platform services provider, and provide advanced troubleshooting. He or she will need to be able proactively deescalate complex technical issues through problem-solving, efficient collaboration, and effective communication to and between leadership, end users, and developers.

Required Qualifications:

• BS 10-12, MS 8-10, PhD 5-7
• 5+ years of experience in a similar role, preferably in a managed services or IT support environment
• Clearance required: TS/SCI with Poly
• Bachelor's degree in Computer Science, Information Systems, Information Technology, or in related technical or scientific fields such as engineering, operations research, engineering management, or related STEM degree program (certain certifications can take place of this requirement)
• 1+ years working with OpenShift/Rancher/Kubernetes to deploy and support complex applications
• Ability to travel >10% of time
• Ability to communicate accurately and concisely about complex technical topics
• Enjoy working with customers using excellent communication and problem-solving skills

Desired Qualifications:.

• Industry experience network security or application security, cloud preferred
• Technical networking knowledge in TCP/IP and the application layer, SDN, and/or cloud
• Technical experience supporting Linux-based products
• Drive to automate system health checks and troubleshooting

EEO Statement: We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.