Program Operations Manager

Client Services Manager

The Client Services Manager is a leader of large and complex End User Outsourced Programs within a specific geography or book of business. This role integrates into the client's IT environment as a supporting leader to drive success of service delivery and client objectives. Incumbents will be experienced in IT operations, executive level communication, business analysis, continuous improvement and service delivery performance monitoring. This position will report to the Client Services Executive.

Location:

• This position is fully onsite in New Port Beach, CA.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20on Fortune's World'sBest Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Client Services Manager you will manage and develop organizations ranging from 20 to 100 technical resources with 3 to 5 direct reports.We will count on you to build and lead teams in virtual and matrix reporting structures. Along the way, you will get to:

• Maintain key relationships both internally and with client stakeholders.
• Liaison between client and Insight leadership (i.e. Sales, Operations, Service Desk, Finance, Legal and Human Resources)
• Monitor and mentor team member performance, including the reinforcement of Insight corporate initiatives.
• Holds internal and client facing status meetings, monthly updates, and quarterly meetings that reports on performance, issues, and continuous improvement.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• 3-5 years of management experience in the IT field required.

• Must have exceptional interpersonal skills to work with clients.

• Ability to display high-level troubleshooting competencies required.

• Must have ability to read, analyze, and interpret scopes of work.

What you can expect
We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.
• Access to 11 thriving and diverse Teammate Resource Groups

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!