Remote

Supervisor - Revenue Cycle

Firstsource
United States
Apr 11, 2025
GENERAL SUMMARY: The Supervisor - Revenue Cycle is responsible to assist the Department Manager in overseeing the employees who are on-site in a hospital or within an office. This individual will assist the Department Manager with other duties such as evaluating the progress of the Account Resolution Specialists, Customer Service Representatives and/or Early-Out Representatives maintaining employee records, quality assurance, etc. Essential Duties and Responsibilities: Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead, supervise and develop departmental teams Oversee and direct the daily activities of the Receivables staff (onsite and/or office) Coordinate account inventories and report daily/weekly to the Department Manager Prepare and conduct staff training Maintain time and attendance records for staff Problem solve operational issues. Delegation and inspection of workflows. Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc. Additional Duties and Responsibilities: Meet goals and objectives as assigned by management Work reconciliation accounts. Send returns back to clients. Report and document employee disciplinary problems to the Manager Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct Maintain awareness of and actively participate in the Corporate Compliance Program Assist with other projects as assigned by management. Excellent judgment, professionalism, leadership Excellent verbal communications skills; able to deliver feedback effectively and express thoughts concisely. Strong analytical and PC skills. Must be flexible with work hours Must adapt to change easily Educational/Vocational/Previous Experience Recommendations: Bachelor's degree or equivalent experience is required Supervisory experience is helpful Experience with medical claims billing and/or patient accounting processes is required Ability to effectively work and communicate with coworkers, staff and clients Ability to present oneself in a professional and courteous manner at all times Working knowledge of Personal Computers Demonstrate initiative and creativity in fulfilling job responsibilities Excellent written and verbal communication skills Ability to prioritize multiple tasks in a busy work environment Must demonstrate strong leadership abilities Working Conditions: Call Center environment. Must be able to sit for extended periods of time.