General Manager

The NOPSI Hotel, New Orleans is seeking a General Manager to guide our incredible full-service hotel. This historic hotel is as rich and as storied as New Orleans itself. Constructed during the Roaring Twenties, the iconic property has evolved over its 100-plus years to deliver luxurious modern-day conveniences with plenty of Jazz Age style.

At Crescent Hotels & Resorts, we understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

As the General Manager, you will spearhead the creation of an exceptional workplace environment for our associates while elevating the guest experience through luxury touchpoints. Your primary responsibility will be to ensure guest satisfaction by orchestrating outstanding programming and delivering unparalleled products and services that uphold the highest standards of excellence.

We are committed to providing you with:

• Excellent compensation package
• Operational incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

• Perform administrative duties including, but not limited to: writing and presenting reports, communicating with owners guests, property leaders, corporate office, local associations, etc.
• Critically review and strategize all performance reports. Make judgments and implement changes to maximize profitability. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports and communicate proactively to owners.
• Counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team. Partner with leaders on performance improvement opportunities and strategy.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
• Participate in community affairs and maintain positive public image for hotel, restaurant and Crescent. Meet with potential and current clients and promote hotel. Foster positive community relationships and behave as ambassador to hotel.
• Communicate both verbally and in writing to provide clear direction to team.
• Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers. Communicate property needs to ownership with expected frequency.
• Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
• Appropriately handle associate issues in conjunction with People and Culture following local legislation and Crescent policies.
• Comply with attendance rules and be available to work onsite on a regular basis and, as needed, outside of normal business hours.
• Perform any other job-related duties as assigned.

Required Skills/Abilities:

• Minimum of 5 years in a Hotel General Manager role with a proven track record in upscale lifestyle & luxury properties.
• Local residence strongly preferred.
• Proficiency in budgeting, forecasting, and revenue management.
• Proactive communicator with strong owner relation skills is a must.
• Culture builder and team advocate

If you are a dynamic leader with a passion for luxury hospitality and a track record of success, we invite you to apply for this exceptional opportunity. Apply now and be part of our journey towards unparalleled hospitality experiences!