Desktop Support Technician - 3rd Shift

TEKsystems
$28.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Philadelphia
Apr 10, 2025
Description *3rd shift position (11:00pm to 7:30am), Wednesday to Sunday (Monday and Tuesday are off days). The training period will be Monday-Friday, 8am to 5pm, but once they are able to handle the job responsibilities on their own, they will move into the 3rd shift on the days mentioned. * Duties: 1. Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (End-User Devices & peripheral equipment), and application software, and operating system issues. 2. Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure. 3. Demonstrates sufficient knowledge of call log tracking to record accurately all needed information. 4. Tracks all customer service items to completion. 5. Evaluates customer service issue to determine level of service needed. 6. Escalates Tier 2 issues to appropriate resource. 1. Customer service oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills. 2. Ability to understand, analyze and resolve problems, while on the phone or on-site with user. 3. Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc. 4. Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality. 5. Organized with the ability to follow established processes and provide recommendations for improvements. 6. Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills 7. Working knowledge of the TCP/IP protocol suite. 8. Medical terminology helpful and previous medical EUD or Service Desk level 2 support Pay and Benefits The pay range for this position is $28.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Philadelphia,PA. Application Deadline This position is anticipated to close on Apr 23, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.