Desktop Support (ONSITE)
needed for a contract
opportunity with Yoh Staffing's client working in Madison, WI
.
- Pay Rate: $23-28/hr
- ONSITE
What You'll Be Doing:
- The End User Services (EUS) Desktop Support Specialist will be a key member of the GIS End User Services function, based out of our Madison office reporting to the regional Manager
- A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment.
- Professional, well-presented, and motivated individual providing support to Illumina's general userbase through various communication channels.
- Deliver exceptional results by effectively handling one's personal workload and collaborating effectively with the End User Services Team.
- Adhere to Global Information Services policies and procedures supporting the business through best practices and great customer service.
- Engage in cross-functional collaboration working with the wider Global Information Services organization to support the business and organizational changes.
- Contribute and support communication with other resolver groups in Global Information Services to ensure appropriate action is taken to resolve issues in a timely manner.
- Maintain an open mindset when it comes to sharing knowledge and offering guidance to both new and existing junior members of the End User Services team.
- Occasional requirement for after-hours support as needed (Shared burden and low volume expected)
Required:
- 3+ years of work experience
- Knowledge of Windows, Mac, iOS, and Android operating systems -Excellent customer service approach -Clear and adaptive communication style -Initiative & self-management -Enthusiasm to learn new skills and embrace change
- Experience working in an ITIL environment
- Knowledge of Windows, Mac, iOS, and Android operating systems
- Excellent customer service approach
- Clear and adaptive communication style
- Initiative & self-management
- Process development & maturation
- The ability to multi-task, effectively determine priorities and meet SLA's
- Enthusiasm to learn new skills and embrace change
- Ability to work in a fast-paced environment
- Experience supporting Company Executives directly
- Creation of support documentation, guides, and manuals.
What's In It For You?
- This is a unique opportunity to support our client; one of the world's largest biotech companies. Medical benefits and 401K are available.
Get Hired, Apply Now!
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Recruiter: Lisa Hughes
Estimated Min Rate: $23.00
Estimated Max Rate: $28.00
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit
https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
YOH Services LLC
401(k)
Apr 10, 2025