Senior Specialist - Search Performance Business Analyst

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Senior Specialist - Search Performance Business Analyst

Location(s): Chicago, IL

(Remote)

• Experienced Business Data Analyst to join Customer Success team in the Search Performance Optimization COE (Center of Excellence). The team collaborates with customers throughout their journey with Algolia from pre-sales to post-sales and renewal. It serves as trusted advisors who understand customers' business challenges, configure the right solutions, and optimize for search performance indicators (i.e., CTR, CVR) and ultimately business results (i.e., AOV, CLV, revenue).
• Working with large customers to improve AI feature adoption, expansion and renewal rates through the application of search performance data assessments.
• Analyzing 1st party and 3rd party analytics and A/B test data to make judgements about search & discovery performance including query spectrum coverage (i. e., head vs long-tail), result-set relevance and ranking efficiency.
• Tying this performance data to business outcomes and telling a clear and compelling story, tailored to each customer's maturity level on their search & discovery journey.
• Delivering ROI analyses for prospective and existing customers to inform business cases for AI feature adoption, contract renewal decisions and engineering resource allocation.
• Analyzing and optimizing core ranking and AI feature configuration.
• Identifying and advising customers on the areas where they should focus their efforts to get the most out of Algolia's AI Search platform.
• Developing and sharing thought leadership with fellow colleagues in our Pre-sales and Customer Success teams.

• 7+ years' experience working in ecommerce in the capacity of a data/business analyst.
• 5+ years' experience collaborating with cross-functional teams, such as sales, customers success managers, solution engineers & architects, data scientists, product managers, partners and customers.
• 2+ years' experience with search relevance and ranking optimization.
• Experience with web analytics and A/B testing, ideally in an ecommerce context.
• Strong analytic skills working with structured and unstructured datasets.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Strong business mindset and the ability to articulate concepts clearly to various stakeholders with both technical and business background.
• Growth mindset with a strong drive to learn, take ownership, and promote a culture of continuous improvement and learning.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.