Sr Engineer, Info Ops

Job Description:

• Work with management, decision-makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
• Establish and maintain regular written and in-person communications with the management, department heads, and end-users regarding pertinent network operations activities.
• Responsible for entire projects or processes within discipline. Contribute to the completion of team objectives.
• Provides direction to junior Info Ops Engineers according to established policies and management guidance.
• Design and deploy new solutions and enhancements to existing on-prem and cloud systems, network and communication infrastructure.
• Perform cost-benefit and return on investment analyses for proposed solutions to aid management in making implementation decisions.
• Conduct research on systems, network and communication infrastructure to justify recommendations and to support purchasing efforts.
• Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
• Analyze and resolve end user hardware and software computer problems in a timely and accurate manner in accordance with the customer's service level agreement (SLA).
• Perform complex engineering support on a variety of technical projects of limited scope under minimal supervision and instruction.
• Test, maintain, and monitor systems. Coordinate the installation of applications and systems.
• Gauge the effectiveness and efficiency of existing company systems, network; develop and implement strategies for improving, replacing, or further leveraging these systems.
• Propose and create systems and network design models and specifications.
• Design and support the organization's systems infrastructure, including the implementation and design of hardware, software, and cloud-based services.
• Design and perform systems, network, and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
• Ensure system connectivity of all servers, shared software, groupware, and other applications.
• Create and maintain documentation as it relates to network configuration, mapping, processes, and service records.
• Ensure compatibility and interoperability of entire company systems.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Monitor and test network performance; prepare and deliver system performance statistics and reports.
• Provide orientation and training to end-users for all modified and new systems.

• Bachelor's degree in computer science or network engineering.
• Or, any combination of education and experience which would provide the required qualifications for the position.

• 4+ years of experience in the design, development, and implementation of systems and network operations, and related product.
• 4+ years of experience with systems and network planning, security principles, and general communication management best practices.
• 4+ years of experience with network and security devices, including, but not limited to: CheckPoint/Palo Alto/Cisco firewalls, Cisco Switches, Cisco Router, IDS, IPS and Brocade switch.
• Experience working in Storage Area Networks (EMC, Dell, IBM), Firewall, Switch, Router, wireless, LAN, WAN, and server.
• Experience in Virtualization (VMware and AWS) environments.
• Directory Services - Microsoft Active Directory (Domain Services and Certificate Services), DNS and DHCP.
• Systems Monitoring - SolarWinds Orion or equivalent.
• Data Center Infrastructure - Environmental Controls, Power Delivery (Generator, UPS, Transfer Switches, etc.) and Access Control/Monitoring.

• Microsoft Certified Solutions Expert (MCSE).
• Microsoft Certified Technology Specialist (MCTS).
• Cisco Certified Network Associate (CCNA).
• Amazon Web Services (AWS) Certification.

• Knowledge of:Current software protocols, and internet standards, including TCP/UDP, SMTP, HTTP/HTTPS, LDAP, etc; AWS administration and implementation, including networking, VPCs, Route53, DirectConnect, S3 storage, and S2 instances; cloud-based Microsoft technologies, including Azure Active Directory, Office 365 administration, Single Sign-On (SSO) integration, SharePoint/OneDrive, and best security practices; application delivery systems (RemoteApps, Citrix XenApp/XenDesktop); Visio, Office, and Solarwinds; operating systems, including VMWare ESX, Windows Servers, and Linux; data privacy practices and law.
• Skill in:Working as member of a team; communicating effectively; establishing and maintaining effective working relationships. Analysis and creative problem-solving; providing user-friendly customer service.
• Ability to:Make critical decisions while following company procedures; demonstrate project management skills and best practices; work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.