Student Services Specialist
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Chandler | |
 Apr 09, 2025 | |
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Student Services Specialist Job ID: 321258 Location: Chandler-Gilbert Comm College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $18.82 - $23.55/hourly, DOE Grade 109 Work Schedule Monday - 9am-6pm Tuesday - Friday 8am-5pm Summer hours - Monday -Thursday 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: * Nationwide Medical, Dental, and Vision Coverage * Paid Time Off: Vacation, Sick Leave, and Personal Time * 20 Paid Observed Holidays * Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage * Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions * Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) * Tuition Reimbursement for employees and dependents * Annual Professional Development Funding * Flexible Work Schedules Employee Health & Wellness Programs: * District-Wide Wellness Program with Workshops and Webinars * Monthly Health & Wellness Calendar and Newsletter * Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs * Employee Assistance Program (EAP) * Sight-On-Site Eye Care Services * Mobile On-Site Mammography Screenings * Pre-Retirement Planning Events * Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary This front-line customer service position provides a full range of support service functions in a fast-paced, high volume, wraparound Enrollment Services environment. Responsibilities will be diverse and multifaceted, requiring excellent communication and customer service skills. This position will have responsibility for assessing the needs of new and continuing students at the two Enrollment Services Center (Pecos and Williams) and assisting students in using the https://www.maricopa.edu/become-student website and understanding self service functions and enrollment processes. This position will provide Tier 1 Level assisting to all Enrollment Service Areas: Advisement, Careers, Veteran Services, International Education, Financial Aid, Testing, Early College (ACE, Hoop & Dual Enrollment) and Student Business Services. Essential Functions 75% - Assist at the Welcome Desk at both Pecos and Williams Campus; making sure students are being served at the front by triaging by providing these functions: Application assistance, ID Authentication assistance, matriculating students and term activating them, Processing prerequisite overrides, Processing Residency, when possible, edit students phone numbers and emails in IDME when needing help resetting passwords, and putting students in line to the appropriate department when we are not able to perform the task in our Dynamic Line Management software. Assisting with Welcome Desk staff scheduling on occasion. Providing tier one assistance on: Financial Aid assistance, first semester advising when needed, and Early College assistance when needed 20% - Assist student in our Live Enrollment Support, and responding to students' questions in our TextAim enrollment texting software. 5% - Other duties as assigned Minimum Qualifications Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications 1. Associate's degree or higher earned degree 2. One-year minimum direct experience serving students or customers in an educational or business setting 3. One-year minimum experience retrieving and entering information using an online student information system (such as Peoplesoft, Banner) 4. One-year minimum experience with technology software such as Conex, CRM, Excel or similar programs. 5. Bilingual - Spanish Speaker preferred Special Working Conditions 1.May require some evenings or weekends 2. May require prolonged periods of viewing a computer screen 3. May be required to lift or carry up to #25 lbs 4.May be required to work at multiple sites or locations 5. MCCCD does not sponsor individuals for any type of work visas How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Apply on or before April 22, 2025 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321258&PostingSeq=1 jeid-b20aea41733e254b8e36996b7599ff91 | |