Operations Supervisor

Position Summary: The Operations Supervisor is responsible for overseeing the daily operational performance of the branch. Responsible for meeting all applicable guidelines to ensure exemplary audits. Provides support and backs up the Branch Operations Manager in their absence.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serves as a primary point of contact for branches with a Senior Branch Manager.

• Builds relationships with current customers to maintain goodwill and gain additional business.

• Works with Branch Manager to assign duties and work schedules to staff to ensure efficient functioning of the branch.

• Promotes a culture in which personnel are encouraged to develop their skills and abilities.

• Works with Branch Manager to administer organization policies in a fair and equitable manner with regard to discipline, dress code, tardiness, absenteeism or insubordination and fully document all incidents and actions taken.

• Works with Branch Manager to conduct and oversee training of all new staff including documentation of progress through their first 30, 60, and 90 days and ensuring that all applicable requirements are met.

• Serves as subject matter expert on branch operations and identifies areas for development, provides training and guidance to staff in these areas, and promotes an environment of operational excellence.

• Oversees performance of operations and security tasks such as timely vault audits, teller drawer counts, open and close procedures, card plastic controls, reconciliations, etc.

• Ensures new account documentation is complete and accurate.

• Maintains strong understanding of bank's procedures.

• Is an advocate for the Bank's products and services and ensures staff to understand the features and benefits, and how to properly setup and support the Bank's offerings.

• Responds to and resolves customer issues.

• Examines monetary logs and instruments, and check holds for accuracy.

• Ensures daily balancing of vault and all branch cash.

• Oversees reporting of teller transactions to appropriate departments.

• Performs the duties of front-line staff as needed to handle periods of high volume.

• Adheres to all bank and regulatory requirements and participates in required training.

• Actively participates in local community and bank sponsored events.

• Maintains the security and confidentiality of pertinent information and records.

• Completes required training within prescribed deadlines to develop an understanding of banking industry and banking regulations and job skills.

• Performs other duties as assigned.

EXPERIENCE & EDUCATION

• 6+ months bank teller experience required.

• 6+ months personal banker experience required.

• Some supervisory experience preferred.

• Customer service, sales, and cross selling experience desired.

SKILLS & ABILITIES REQUIRED

• Must possess professional qualities, high energy, results driven, and self-motivation.

• Evidence of leadership abilities, a strong work ethic, detail orientation, and organizational skills.

• Solid knowledge of Microsoft Word, Excel, and Outlook.

• Excellent communication skills required, both written and verbal.

• Travel to various TBK Bank locations may be required for training at the time of hire and at various times during the team member's career.

WORK ENVIRONMENT

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

• Ability to work in a confined area.

• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.

• Specific vision abilities are required by this job due to computer work.

• Light to moderate lifting is required.

• Regular, predictable attendance is required.

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