SUMMARY
Provides exceptional customer service to internal and external catering guests and is responsible for overseeing set-up, service and clean-up of all catered events. Provides direction and supervision to banquet servers and bartenders.
DUTIES AND RESPONSIBILITIES
Deliver first class customer service to all guests at catered events ensuring all special requests and needs are communicated to management
Supervise banquet staff and efficiently delegate responsibilities to ensure the success of all events
Execute all catered events with a strong emphasis on all details and the overall guest experience
Ability to set-up catered events with care to all details and department standards
Ability to efficiently and accurately service all guests in buffet, station and plated meal environments
Ability to meet and supervise all service standards including, but not limited to, tray carrying, wine service, table service and buffet service
Ensure thorough break-down and clean-up all catering equipment and supplies following events, ensuring proper care and storage of all equipment, supplies, food and beverage
Complete tasks in a variety of environments as assigned by management to include in-door and out-door catering through the property
Special projects and assignments as business dictates
SUPERVISORY RESPONSIBILITIES
SKILLS AND QUALIFICATIONS
Ability to effectively communicate in English, written and verbal
Ability to prioritize and multi-task in a high paced environment
Ability to trouble shot and within department guidelines, immediately resolve deficiencies
Ability to work as a team leader in a diverse environment
Ability to stand and walk for extended periods of time
Ability to repeatedly lift a minimum of 50 pounds
18 years of age or older
Flexible schedule; nights, weekends and holidays may be required
Ability to fully commit to all home football games and other full stadium events
PHYSICAL DEMANDS
WORK ENVIRONMENT
A dynamic, complex fast-paced environment requires that each individual truly seek to learn and understand from others. Appreciate and value different perspectives to expand your view and approach.
Ability to manage a large diverse workforce and build strong teams
Ability to work nights, weekends and holidays
The noise level in the WORK ENVIRONMENT is usually loud on event days
CERTIFICATES, LICENSES, REGISTRATIONS
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Kraft Group LLC
Apr 03, 2025