Pre-Admission Screener (Remote - Must reside in the United States and be willing to work Pacific Standard Time hours)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is hiring a Pre-Admission Screener to join our growing and dynamic team!

Job Summary

Join Acentra Health as a Pre-Admission Screener and make a meaningful impact through vital, purpose-driven work. In this fully remote position, you will play a critical role in evaluating individuals with potential Serious Mental Illness (SMI) who are being considered for admission to Medicaid-certified Skilled Nursing Facilities. Using your clinical knowledge and interpersonal skills, you will conduct phone screenings, gather essential documentation, and determine the appropriate status of Level II PASRR referrals-all while ensuring compassionate care and timely service delivery.

If you are passionate about mental health, have strong attention to detail, and thrive in a fast-paced, collaborative environment, we invite you to bring your expertise to our dedicated team and help transform lives-one assessment at a time.

Job Responsibilities

• Proactively monitor the internal CSR call queue and provide timely assistance for inbound calls as needed.

• Conduct outreach to healthcare facilities to verify individual statuses, request necessary documentation, and coordinate PASRR-related activities.

• Maintain accurate, thorough documentation in both the state database and Acentra's internal tracking system, in alignment with contractual requirements and deadlines.

• Manage, triage, and coordinate incoming calls and referrals related to the PASRR program with professionalism and urgency..

• Develop and maintain a strong working knowledge of Acentra Health's internal policies, workflows, and department operations.

• Utilize automated systems and databases to retrieve, review, and accurately log screening information.

• Apply clinical judgment to assess individuals for potential serious mental illness using established criteria and risk factor knowledge.

• Collaborate effectively with team members and cross-functional departments to support overall workflow and continuity of service.

• Communicate clearly and professionally with individuals, facilities, and colleagues via phone, email, and written documentation.

• Prioritize, multitask, and manage time efficiently in a high-volume, deadline-driven environment.

• Adhere to all corporate policies and regulatory guidelines, including strict compliance with HIPAA, privacy, and security protocols.

Required Qualifications, Knowledge and Experience

• Bachelor's Degree in a healthcare-related field preferred.

• Proven ability to assess situations, gather information, and solve problems effectively-both independently and in a team setting.

• Demonstrated ability to remain calm, empathetic, and solutions-focused in challenging or emotionally sensitive situations.

• Strong customer service orientation-able to respond promptly to inquiries, seek feedback to improve service, and uphold service commitments.

• Must be comfortable with the assigned work schedule, which includes weekend shifts, holiday coverage, and standard hours of 8:30 AM to 5:30 PM PST. Candidates must reside within the Pacific, Mountain, or Central time zones

• Prior experience in a high-volume call center or remote healthcare environment is highly desirable.

• Familiarity with call center technologies and customer relationship management (CRM) systems

• Strong attention to detail with the ability to prioritize effectively and execute tasks with accuracy and efficiency in a fast-paced environment

• Tech-savvy and comfortable using web-based platforms and software tools to conduct screenings and manage workflow.

• Excellent verbal and written communication skills with the ability to engage effectively with diverse stakeholders.

• Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.

• Experience working with contracts, providers, or managed care entities is a plus.

Why us

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The compensation for this role is $19.50 - $20.00.per hour

Based on our compensation program, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.
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