Operational Assistant

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.

Construction professionals in New England have known for decades that when it comes to sourcing the best selection of building materials and construction supplies, they have several great choices:

New England Gypsum (NEG) - Founded in 2018, New England Gypsum (NEG) has grown quickly, becoming a trusted partner for local residential and commercial construction customers. NEG serves New England clients through its building supply yards in Connecticut, Maine, and New Hampshire.

Karpp - a mainstay in New England building supply since 1979, serves commercial and residential customers through its construction materials yards across Massachusetts.

Trowel Trades Supply - Incorporated in 1968 and began as a masonry yard servicing the needs of residential fireplace masons, today, Trowel Trades Supply serves Vermont's construction professionals from its yard in Williston.

NYC Acoustical Supply - Established in 2023, NYC Acoustical expands GMS's existing relationship with industry leader USG by creating a dedicated facility focused on the growth of acoustical ceilings business in Brooklyn.

As part of the GMS family of companies, these industry leaders have now combined efforts to provide customers in New England with the power of one united operation, with even greater reach and resources. This gives this collective an even stronger ability to deliver on the exceptional building materials and benefits we've provided for years.

For more information about our family of companies, please visit gms.com or negypsum.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with state and local law.

Position Summary:

The primary function of an Operational Assistant is to serve as the liaison between both internal and external representatives requiring service from our delivery operations. The Operational Assistant is responsible for making sure all the requests from a customer representative or salesperson for deliveries or other information is handled professionally, accurately, and timely. Over time all Operational Assistants have specific accounts assigned to them. The ideal candidate is someone that thrives in a fast paced environment, enjoys serving others, someone with a strong work ethic, and competent with Microsoft Excel and Word.

Duties & Responsibilities:

• Store Management
  
  
  
  • Assist all people who come to front counter for material pick-up. This includes completing the orders and tendering cash sales.
  • Assist in answering incoming calls.
  • Keep the store front well stocked, neat, and clean.
  • Complete End of day Counter "Close-out" procedures including balancing cash.
  
  
  
  
• Dispatch Assistance
  
  
  
  • Take orders at the counter, via email, or on the phone and properly set up for delivery or pick-up.
  • Assist in sourcing products needed for deliveries that are not "In Stock" at the Hartford location.
  • Properly check loads leaving our location for accuracy, proper securement, and truck safety.
  • Properly check loads coming into our location for accuracy.
  • Develop the ability to "Fill In" dispatching when needed. This includes developing the ability to effectively use our "Dispatch" program DQ.
  • Develop the ability to interface with our delivery people and drivers including debriefing after jobs are complete.
  • Overtime develop the ability to assist in "Managing" our Delivery Staff.
  
  
  
  
• Inventory Management
  
  
  
  • Perform monthly "Cycle" counts as directed by management.
  • Assist in quarterly 100% counts as needed.
  • Develop ability to properly handle internal transfer of material from location to location.
  
  
  
  
• Jobsite Management
  
  
  
  • Become proficient in how we expect our stockers to complete tasks on the jobsite.
  • From time to time will be asked to go out and inspect jobsites prior to stocking.
  
  
  
  
• Warehouse & Yard Management
  
  
  
  • Develop the ability to effectively interface with our warehouse staff.
  • Learn the proper procedures for storing material in an organized and safe manner.
  • Develop the ability to assist in "Managing" our Delivery Staff.
  
  
  
  
• Safety
  
  
  
  • Become acquainted with ALL our safety protocols and develop the ability to teach to others.
  • Develop the skill set to inspect our field people's work with an eye for working in a safe manner.
  • Develop the ability to hold others accountable for safety adherence.
  
  
  
  
• Product Knowledge
  
  
  
  • Become acquainted with all the products we sell; securing knowledge that makes you valuable to our customers.
  
  
  
  

Basic Qualifications:

• By nature, the distribution business involves long hours. At a minimum the expectation will be working 10-11 hours a day with the requirement of working at least one Saturday a quarter.

Core Competencies:

• Strive to do the right thing by displaying trust and integrity.
• Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others' opinions and ideas and demonstrating a positive and humble attitude.
• Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
• Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
• Ability to self-manage, show initiative, be proactive, and drive results.
• Communicate professionally, both verbally and in writing to coworkers and customers.

Physical Requirements:

• Must be able to remain in a stationary position in an office environment 50% of the time.
• Will frequently move about the entire building to assist in showroom, check warehouse stock and check trucks
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.

Required Cognitive Skills:

• Must be able to problem solve and prioritize tasks.
• Must be able to manage stress depending on deadlines and ongoing projects.
• Must be able to multitask.
• Must be able to receive and analyze information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement and initiative.

Benefits & Perks:

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs

This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.