Receptionist III

Grade: F

Hire Rate: $20.90 per hour

Hourly rate after successful completion of probationary period: $22.56 per hour

The link below will give you information about the University's "T"salary structure.

Learn more about the "T" salary structure.

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Summary:

As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary.

Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones. We train the experts who lead the field.

Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs.

The Receptionist III within the Kornberg School of Dentistry's Orthodontics department coordinates the non-clinical patient functions within the clinic. Primarily the Receptionist III will be responsible for greeting and checking patients into the clinic, scheduling and confirming appointments, registering new patients, and creating and maintaining patient files. In addition,

the Receptionist III will be responsible for tracking and maintaining patient flow within the practice, answering phones including screening calls, taking messages, answering questions of a non-complex nature, and assisting with insurance verification and entry into axiUm, billing functions and payment of fees. Keeping the patient waiting area well organized including making sure chairs are in the appropriate places, and reading materials are organized and up to date. Performs other duties as assigned.

Essential Functions:

*Scheduling and confirming patient appointments.

*Maintaining patient files; Keeping locked and security when not in use.

*Keeping daily census of patient flow within the clinic.

*Answering and handling routine questions and concerns from patients or other parties.

*Keeping the patient waiting area well organized including making sure chairs are in the appropriate places, and reading materials are organized and up to date.

At Temple, you will find it easy to fit in while staying true to yourself. We value what makes each employee unique and strive to maintain a culture of diversity and inclusion. As an employee, you will enjoy our collaborative team-based culture that values innovation and creativity.

Click here to learn more about the benefits of working at Temple University.

Required Education & Experience:

At least one years of related experience. An equivalent combination of education and experience may be considered.

Required Skills & Abilities:

*Understands the importance of maintaining confidentiality under HIPAA standards.

*Must be able to work with a diverse population of students, faculty, staff, and patients and their families.

*Must have good written and verbal communication skills.

*Excellent organization and interpersonal skills.

*Excellent customer service skills.

*Ability to work in a team environment and to fill in other areas of the school as needed.

*Ability to multitask, prioritize work, and make independent decisions for non-complex issues.

*Patient coordination for all non-clinical patient functions.

Preferred:

*Previous experience within a dental, medical, or higher education environment.

*Bilingual English/Spanish.

This position requires a background check.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Click here.

You may request a copy of the report by calling Temple University's Campus Safety Services at 215-204-7900.