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Requisition 38494: B3 Wayside Detection Analyst- Atlanta, GA A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you.
Job Description
Primary Purpose:
Norfolk Southern Railroad utilizes a sophisticated network of track side detectors to monitor the health of trains and freight cars as they traverse the system. Each of these specialized wayside devices measure key areas of equipment performance and health to include; wheel impacts, equipment imbalances, worn wheel profiles, freight car and locomotive truck geometry, hot wheels, hot roller bearings and even advanced imaging detection of defects while trains pass at track speeds. These Wayside Detectors feed internal systems that are monitored by the Analyst - Wayside Help Desk who take proactive actions to remedy train and equipment health concerns during the course of the trip.
The Analyst-Wayside Help Desk is responsible for working within a team of Operations Center (OC) Wayside Detector Help Desk Analysts on 12-hour shifts. Analysts utilize all available resources to provide accurate real time troubleshooting, tickets and artifacts, coordination, and escalation of any Wayside Detection related incidents to determine root cause and safely mitigate and minimize train delays. Principal Duties:
* Adheres to triggers and escalations of system or component issues that cause train delays or result in reportable incidents; manages up and across the organization
* Follows standard operating procedures (SOPs) to provide for efficient and accurate handling of real time wayside detector alerts and issues
* Monitors system health of railroad rolling stock for proactive remediation
* Interacts with Transportation and Field forces to ensure safe, effective and cohesive handling of issues discovered through the wayside detector network
* Exhibits knowledge of proper interpretation of Wayside Detection readings and metrics
* Cultivates collaborative relationships with train crews, C&S field forces, NOC, and Mechanical teams Job Related Experience:
* Minimum Level: 2-3 years
* Preferred Level: 3-7+ years Education:
* Preferred Level: Bachelor's Degree (BS)
* Preferred Majors: Engineering, Computer Science, Mathematics, Statistics, Business (any) Skills
Technical Skills:
* MS Office 365
* Utilize and toggle between many internal applications for support (Wayside Diagnostic System (WDS), Remedy, PTCMon, UTCS, MainFrame, TYES, LMIS, , etc.)
* Knowledge of NS Operating Rules and Practices
* Knowledge of system hazards and applicable remediation
* Knowledge of train operations and practices associated with Wayside Detectors
* Knowledge Freight Car Mechanical Components and Operations Skills and Abilities:
* Agile problem solver, performs technical analysis to direct corrective action
* Engenders trust and drives alignment of team to program to departmental and corporate goals
* Safety driven focus
* Effective communicator that empowers decisive resolutions.
* Poise under stress
* Collaborates and builds relationships
* Technical detail & documentation
* Seeks opportunities for growth, improvement, and continuous progress Career Path:
* Predecessor Jobs: Carman, Mechanical Supervisor, General Supervisor, C&S Supervisor, Train Dispatcher, Engineer, Conductor
* Future Jobs: Analyst Digital Train Inspection, Engineer Digital Train Inspection, Manager ATC Operations Center, Senior General Supervisor Company Overview Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com. At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization. Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
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Norfolk Southern
Apr 02, 2025