Manager, Unified Communications

Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout Asia, Europe, Latin America, and the U.S., we have the global reach and extensive capabilities to provide personalized service wherever our clients' needs take us. As one of the world's leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.

We have an opening for a Manager, Unified Communications.

The Manager, Unified Communications will lead our organization's unified communications strategy, implementation, and operations. The successful candidate will oversee a team of engineers and administrators responsible for managing critical platforms such as Microsoft Teams (chat, conferencing, and calling), Microsoft 365 email, Microsoft OneDrive, and Cisco Unified Communications Manager (CUCM), and ensure seamless communication services across the enterprise. This role requires hands-on technical expertise, proven leadership skills, and experience migrating legacy collaboration and telecom systems to modern cloud-based platforms. The Manager, Unified Communications will collaborate with cross-functional teams, drive system optimization, ensure operational excellence, and deliver a superior user experience for all communication and collaboration tools.

In this capacity, the Manager, Unified Communications will:

Platform Management & Administration

• Oversee the administration, configuration, and optimization of Microsoft Teams for chat, video conferencing, and telephony (including PSTN integration);
• Manage Microsoft 365 email administration, including email security, compliance, and reliability;
• Administer Microsoft OneDrive, including storage policies, sharing permissions, and data governance; and
• Maintain Cisco Unified Communications Manager (CUCM) environment during transition to Microsoft Teams Calling.

Migration & Transformation

• Work as part of a cross-functional team to migrate collaboration and telecom solutions across the firm from legacy on-premise solutions to modern cloud-environments;
• Lead the planning and execution of telephony migrations from legacy platforms (e.g., Cisco CUCM) to Microsoft Teams Calling; and
• Ensure minimal disruption during migrations, including testing, user training, and post-migration support.

Team Leadership

• Manage a team of engineers and administrators, providing mentorship, performance evaluations, and career development opportunities; and
• Assign tasks, monitor progress, and ensure team deliverables meet organizational standards and timelines.

Call Routing & Features

• Design and implement advanced call routing features such as hunt groups, auto-attendants, and call queues within Microsoft Teams; and
• Troubleshoot and resolve complex telephony and communication issues.

Strategic Planning

• Develop and execute a unified communications roadmap aligned with business goals; and
• Evaluate emerging technologies and recommend improvements to enhance productivity and collaboration.

Operational Excellence

• Monitor system performance, uptime, and security for all unified communications platforms;
• Establish and maintain policies, procedures, and documentation for system administration and user support; and
• Ensure compliance with organizational security standards and industry regulations (e.g., GDPR, ISO 27001).

Stakeholder Collaboration

• Partner with IT leadership, business units, and vendors to align communication tools with organizational needs; and
• Serve as the escalation point for complex technical issues and user concerns.

User Support & Training

• Oversee end-user training programs for Microsoft Teams, OneDrive, and other collaboration and communications tools to maximize adoption and proficiency; and
• Coordinate with helpdesk teams to resolve escalated support tickets.

Proficiencies:

• Expertise in Microsoft 365 administration, including Exchange Online, Teams, OneDrive, SharePoint, Entra;
• Proficiency with MS Teams calling, including voice policies, dial plans, and integration with PSTN/SBCs;
• Strong knowledge of Cisco CUCM configuration, troubleshooting, and maintenance;
• Familiarity with network protocols (e.g., SIP, VoIP, QoS) and telephony infrastructure;
• Experience with call center technologies and reporting tools is a plus;
• Exceptional leadership and team management abilities;
• Strong problem-solving and analytical skills;
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders; and
• Project management experience, with a track record of delivering initiatives on time and within budget.

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience);
• Relevant certifications preferred (e.g., Microsoft 365 Certified: Teams Administrator, Cisco CCNP Collaboration, ITIL);
• Minimum of 7 years of experience in IT, with at least 3-5 years focused on unified communications and collaboration technologies;
• Proven experience managing Microsoft Teams for chat, conferencing, and enterprise voice/calling;
• Hands-on experience with Microsoft 365 Mail administration and Microsoft OneDrive management;
• Demonstrated success in migrating telephony platforms (e.g., Cisco CUCM) to cloud based solutions such as Microsoft Teams Calling;
• Experience with Cisco Unified Communications Manager (CUCM) or similar telephony solution, including call routing, hunt groups, and system maintenance;
• 3+ years of experience managing a team of technical professionals (engineers/administrators);
• Experience with additional collaboration tools (e.g., Zoom, Slack) for comparative knowledge;
• Knowledge of cloud telephony providers (e.g., Direct Routing, Operator Connect) for Microsoft Teams;
• Familiarity with PowerShell scripting for Microsoft 365 automation;
• Understanding of cybersecurity best practices for unified communications systems; and
• Vendor management experience with Microsoft, Cisco, or telephony service providers

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

The salary wage range that we expect to pay for this position is a minimum of $133,400 and a maximum of $175,000 annually. The actual pay wage may vary based on experience or other relevant factors.

Eligible employees can participate in the Firm's comprehensive benefits program, which include the following:

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability
• Flexible Spending Account and Health Savings Account
• Healthcare Concierge and Advocacy
• Lifestyle Spending Account
• Voluntary 401(k) Plan and Profit Sharing
• 10 Paid Holidays per year and a generous PTO Program
• Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring
• Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health and Well-Being Events)
• Retirement Plan Consulting
• Anniversary Bonus Program
• Professional Development Programs
• Transportation and Commuter Benefits
• International Travel Insurance
• Auto/Home/Pet Insurance
• Prepaid Legal Insurance
• Employee Discounts
• And More!

The Firm has a range of diversity initiatives including our Paul Hastings Affinity Networks (PHANs), Women's Initiative, and PH Balanced. These initiatives provide a firmwide forum to share experiences, as well as an opportunity to participate in a supportive network with common interests to help make life at the firm more inclusive. Learn more about our Global Diversity, Inclusion and Wellness Initiatives here.

Paul Hastings LLP is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.